Dynamic shift leader with expertise in team supervision, customer satisfaction, and staff training. Proven ability to resolve complaints effectively and enhance service delivery. Eager to leverage skills in donor engagement and project management.
Overview
4
4
years of professional experience
Work History
Shift Leader
Sonic
Fort Scott
04.2021 - 07.2025
Supervised team members during shifts to ensure efficient service delivery.
Assisted in training new employees on shift operations.
Resolved customer complaints promptly to enhance overall satisfaction.
Intern
CASA
Fort Scott
08.2024 - 05.2025
Coordinated volunteer schedules and managed communication with participants.
Supported case managers by filing documents and maintaining records.
Contributed to planning and executing fundraising events.
Planned and implemented holiday and birthday gift programs for abused and neglected children.