SUVRA GHOSH
New York Police Department
Levittown,NY
1
Certification
11
years of professional experience
Motivated Crime Specialist leveraging investigative skills and attention to detail. Contributed to fraud prevention and revenue protection through a solid background in compliance, security, and customer-facing roles. Managed secure school environments and access control while employing effective communication and conflict-resolution techniques to enhance safety.
Work History
School Safety Agent
4 Years- Ensure the safety of students, faculty, and visitors in New York City public school buildings and surrounding premises.
- Patrol assigned areas and operate scanning equipment, verify identities, escort visitors, and challenge unauthorized individuals.
- Investigated incidents, documented findings, and made actionable safety recommendations.
- Conduct inspections to maintain site safety and eliminate hazards.
- Respond to altercations, de-escalate conflicts, and separate involved parties.
- Notified supervisors of emergencies, ensuring prompt response and completed related documentation.
- Responded to altercations, de-escalated conflicts, and safely separated involved parties.
- Prepared reports and testified at hearings or in court.
Crew Member
1 Year 1 Month- Compiled daily sales reports and presented findings to management.
- Prepared and served food to customers, ensuring a positive dining experience.
- Handled cash reconciliation and deposits at shift end.
- Managed inventory and updated logs weekly.
- Managed customer complaints and implemented resolutions to enhance satisfaction.
- Worked full-time with a 40-hour weekly schedule
Credit Card Customer Service
1 Year 7 Months- Collected client data to facilitate credit card application processing.
- Investigated customer complaints and provided solutions.
- Reviewed and verified client documents to ensure accuracy and compliance.
- Collected client data and completed credit card applications.
- Investigated customer complaints and delivered effective solutions to enhance satisfaction.
- Submitted applications to senior officers for approval.
- Worked full time for 45 hours each week, ensuring consistent availability.
Customer Service Representative
6 Months- Guided clients to suitable housing solutions, enhancing their search experience.
- Shared detailed information about company projects, facilitating informed client decisions.
- Explained property details, pricing, and locations clearly.
- Clarified property details, pricing, and locations, ensuring client understanding.
- Worked full-time, averaging 45 hours weekly, to ensure consistent productivity and service.
Intern
3 Months- Assisted pharmacists in dispensing medications, ensuring accurate labeling, dosage, and documentation to enhance patient safety.
- Assisted pharmacists in dispensing medications, ensuring accuracy in labeling, dosage, and documentation.
- Maintained organized storage and inventory of pharmaceutical products, actively monitoring expiration dates to minimize waste.
- Followed regulatory and safety guidelines to ensure compliance with pharmacy standards.
- Supported daily pharmacy operations through efficient data entry and meticulous record maintenance to streamline workflows.
- Communicated with healthcare staff and customers to provide basic medication information and support.
- Ensured cleanliness and organization of the pharmacy workspace.
- Intern (30 hours a week)
Education
Master of Science - Pharmacy
Bachelor of Science - Pharmacy
Skills
Loan processing knowledge
Detail orientation
Multitasking
Microsoft Office proficiency
Incident reporting
Mathematical and organizational skills
Written and verbal communication
Teamwork and independence
Crime scene investigation
Certification
- American Heart Association CPR/AED Certification
- National Center for Biomedical Research and Training Certification
- NYPD Special Patrolman License
Timeline
School Safety Agent
New York Police Department
08.2022 - CurrentRead More
Crew Member
Dunkin Donuts
06.2021 - 07.2022Read More
Credit Card Customer Service
One Bank
01.2016 - 08.2017Read More
Customer Service Representative
Building Technology & Ideas
06.2015 - 12.2015Read More
Intern
Asiatic Pharma
02.2015 - 05.2015Read More
Dhaka International University
Bachelor of Science from Pharmacy
Read More
State University of Bangladesh
Master of Science from Pharmacy
Read More