Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Suwi Simwendo

Sacramento,CA

Summary

Dynamic and results-driven professional with expertise in inventory management and problem-solving, honed at Blue Diamond Growers Inc. Proven track record in optimizing warehouse operations and enhancing customer satisfaction. Adept at maintaining accurate inventory records while effectively collaborating across departments to resolve complex issues. Committed to delivering exceptional service and operational excellence.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Storekeeper/Inventory Specialist

Blue Diamond Growers Inc.
10.2014 - Current
  • Reads production schedule, customer order, work order, shipping order, or requisition to determine items to be moved, gathered, or distributed.
  • Determines the quantities of stock needed to replenish departments supplies. Fills requisitions from stock in storage area.
  • Fills work orders, requests for materials, tools, or other stock items and distributes to procurement clerks to be processed properly.
  • Compiles worksheets or tickets from customer specifications.
  • Assembles customer orders from stock and places orders on pallets or shelves, or conveys orders to packing station or shipping department.
  • Prepares parcels for mailing including packing supplies in cartons and delivering to requisitioning department.
  • Packs, crates, and prepares bills of lading for outgoing shipments.
  • Assists with incoming calls from vendors, end users, and other Material Services personnel regarding delivery and receipt questions.
  • Contacts vendors, end users and/or accounts payable concerning damaged, partial, incomplete or incorrect shipments.
  • Returns supplies and equipment for credit or repair.
  • Resolves problems relating to the ordering, receiving, and distribution of materials by contacting requisitioning and regional departments.
  • Drives vehicle to transport stored items from warehouse to plant or to pick up items from several locations for shipment.
  • Conveys materials and items from receiving or production areas to storage or to other designated areas.
  • Sorts and places materials or items on racks, shelves, or in bins according to predetermined sequence such as size, type, style, color, or product code.
  • Sorts and stores perishable goods in refrigerated rooms.
  • Marks materials with identifying information.
  • Opens bales, crates, and other containers.
  • Arranges stock parts in specified sequence for assembly by other workers.
  • Restocks departments supply closets.
  • Inventories department supplies.
  • Records amounts and when applicable condition of materials or items received or distributed.
  • Weighs or counts items for distribution within plant to ensure conformance to company standards.
  • Maintains inventory records.
  • Uses computer to enter records, and other automated and manual systems.
  • Performs other related duties as necessary.

Customer Financial Services Representative

Verizon Wireless
08.2007 - 08.2014
  • Provide exceptional customer service by answering inquiries via phone, email, and in-person regarding financial products and services.
  • Assist customers with a variety of tasks, including opening new accounts, processing transactions, and resolving account issues.
  • Educate customers on the features and benefits of our products and services to help them make informed financial decisions.
  • Identify opportunities to cross-sell or upsell relevant financial products to meet customer needs.
  • Maintain accurate and detailed records of all customer interactions and transactions in our systems.
  • Collaborate with other departments to resolve complex customer issues efficiently.
  • Stay up-to-date on all company policies, procedures, and new product offerings.
  • Managed 80 to 100 inbound and outbound calls, emails and faxes per day from customers.

Education

Certificate of Technical Studies - Electromechanical Technician

University of Huston
Houston, TX
09-2018

Skills

  • Problem-solving
  • Inventory management
  • Store opening and closing
  • Warehouse operations

Accomplishments

Inventory and Cost Management
  • Improved inventory accuracy
  • Reduced operational costs
  • Negotiated better terms with suppliers
Efficiency and Organization
  • Optimized warehouse or storeroom layout
  • Streamlined the receiving and distribution process
  • Implemented a new inventory management system
Leadership and Process Improvement
  • Trained new team members
  • Developed and documented new procedures
  • Resolved a persistent inventory discrepancy issues



Certification

Driver's License (California)

Forklift Certification

Scissor Lift Certification

Timeline

Storekeeper/Inventory Specialist

Blue Diamond Growers Inc.
10.2014 - Current

Customer Financial Services Representative

Verizon Wireless
08.2007 - 08.2014

Certificate of Technical Studies - Electromechanical Technician

University of Huston

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