Suwilanji Kanangu
Queens,NY
Summary
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Diligently hardworking, well-versed in accurately coordinating paperwork such as contracts, purchase orders, requisitions and refund requests. Experienced in working with different types of inventory and keeping documentation up-to-date for optimal recordkeeping. Competent in IT. Effectively operates autonomously to troubleshoot and fix concerns.
Overview
2026
2026
years of professional experience
Work History
Passenger Service Agent
All Nippon Airways
10.2024 - Current
- Assisted passengers with check-in procedures and baggage handling.
- Provided information on flight schedules and gate changes to ensure passenger awareness.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
Construction Office Administrator
Tameernyc
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Facilitated efficient subcontractor coordination by managing correspondence, scheduling meetings, and distributing pertinent information as needed.
- Completed forms, reports, logs, and records to quickly handle all documentation for project closeouts.
Intern
School Construction Authority
11.2023 - Current
Catering Coordinator
Cater2.me
05.2023 - Current
Bartender
AMC Theatres
04.2022 - 01.2023
- Crafted special drink and cocktail menu items for seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Delivery Driver
Amazon GNCAS Logistics
11.2021 - 06.2022
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
- Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
Sales Associate
TJX Companies
10.2018 - 02.2020
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Processed product returns and assisted customers with other selections
- Engaged with customers to effectively build rapport and lasting relationships.
Basketball Coach
High School
03.2016 - 07.2016
- Acted as positive role model for team participants and in community.
- Promoted good sportsmanship with competing teams on- and off-field.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
Education
GED -
Nassau Community College
Garden City, NYSkills
- Order picking and processing
- Labeling and boxing
- Purchase order verification
- Quantity calculations
- Forklift Operations
- Program testing software
- Portable code writer
- Software applications
- Database management software
- MS Office
- Cash register operation
- Responsible Alcohol Service
- Liquor, Beer and Wine Knowledge
Timeline
Passenger Service Agent
All Nippon Airways
10.2024 - Current
Intern
School Construction Authority
11.2023 - Current
Catering Coordinator
Cater2.me
05.2023 - Current
Bartender
AMC Theatres
04.2022 - 01.2023
Delivery Driver
Amazon GNCAS Logistics
11.2021 - 06.2022
Sales Associate
TJX Companies
10.2018 - 02.2020
Basketball Coach
High School
03.2016 - 07.2016
Construction Office Administrator
Tameernyc
GED -
Nassau Community College