Suyapa Alvarado
Antelope,CA
Summary
Accomplished Supervisor at SACRAMENTO SERVICE CENTER, celebrated for maintaining JD Power scores above 9.5 and enhancing compliance procedures. Recognized with the Service Excellence Award 2016, and featured as an "One to Watch" by American Funeral Director. Expert in regulatory standards (CA EMB 9494) with exceptional communication skills, ensuring team success and operational efficiency.
Overview
18
18
years of professional experience
Work History
Supv Central Care Center
SACRAMENTO SERVICE CENTER
02.2011 - Current
- ENSURES ALL POLICIES AND PROCEDURES ARE FOLLOWED IN ORDER TO STAY IN COMPLIANCE
- ATTENTION TO DETAIL TO BETTER ENHANCE AND MAINTAIN JD POWER SCORES ABOVE 9.5
- MONITOR OPERATIONS AND PROPER FUNCTION OF THE CREMATORY WHEN NEEDED
- RECOGNIZES AND CELBRATES ACHIEVEMENTS AND TEAM SUCCESSES
- DIRECTS DAILY SCHEDULES TO ACHIEVE STANDARDS ARE MET
- PROACTIVELY COMMUNICATES AND MAINTAINS COMMUNICATION WITH LOCATIONS
- ACTS AS THE PERSONAL CARE CENTER MANAGER WHEN THE MANAGER IS NOT PRESENT AT LOCATION
APPRENTICE EMBALMER
OAK HILL MEMORIAL PARK
03.2007 - 02.2011
Education
Associate of Science - MORTUARY SCIENCE
AMERICAN RIVER COLLEGE
Sacramento, CA12.2016
Skills
- Service Excellence Award 2016
- American Funeral Director "Ones to Watch" September 2016
- American River College FSE Advisory Board
- CA EMB 9494
- CA FD 4652
- CA CRM 962
- TX EMB
- WA EMB
- "Every 15 Minutes" Sacramento Coordinator 2013 - Present
Accomplishments
- Service Excellence Award 2016
- American Funeral Director "Ones to Watch" September 2016
- American River College FSE Advisory Board
- CA EMB 9494
- CA FD 4652
- CA CRM 962
- TX EMB
- WA EMB
- "Every 15 Minutes" Sacramento Coordinator 2013 - Present
Timeline
Supv Central Care Center
SACRAMENTO SERVICE CENTER
02.2011 - Current
APPRENTICE EMBALMER
OAK HILL MEMORIAL PARK
03.2007 - 02.2011
Associate of Science - MORTUARY SCIENCE
AMERICAN RIVER COLLEGE