Suyapa Johnson
Analyst
Corinth,TX
Summary
Focused Help Desk Analyst with one year of experience providing phone, email and chat-based technical support to customers. Accomplished in gathering information from customers and conducting research to resolve complex technical issues. Detail-oriented with support ticket tracking and providing a comprehensive overview of issues and resolution attempts.
Overview
1
1
year of professional experience
Work History
Help Desk Analyst
Randstad Technologies, LLC
10.2021 - Current
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Logged support tickets and closed when issues were resolved.
- Resolved technical issues by troubleshooting.
- Answered incoming calls from residential and small business customers on Smart Meter Texas products.
- Compiled and accurately entered data for each customer encounter to record in system.
- Managed high levels of call flow .
Education
No Degree - Law (Pre-Law)
Universidad Nacional Autonoma De Honduras
Honduras, C.ASkills
- Logging Support Tickets
- Help Desk Support
- Knowledge Base
- Remote Instruction
- User Experience
- Closing Tickets
- Communicating with Clients
- User Account Creation
- Resolve Technical Problems
- Customer Support
Timeline
Help Desk Analyst
Randstad Technologies, LLC
10.2021 - Current
No Degree - Law (Pre-Law)
Universidad Nacional Autonoma De Honduras
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