Suyen Narvaez
Miami
Summary
Professional collections specialist with strong focus on team collaboration and achieving results. Skilled in accounts receivable management, negotiation, and dispute resolution. Reliable, adaptable, and known for maintaining high standards and delivering impactful outcomes in dynamic environments. Excellent communication, problem-solving, and analytical abilities.
Overview
20
20
years of professional experience
Work History
Patient Account Collection Specialist
HCA Mercy Hospital
12.2022 - 03.2025
- Achieved high balanced monthly goals and reviewed open accounts for collection efforts
- Initiated outward collection calls professionally while improving customer relationships, both bilingual and non-bilingual
- Resolved client-side billing problems and collected customer payments along with payment dues.
- Studied, reviewed, and monitored assigned accounts and collection reports that were applicable.
- Identified issues on account delinquency and briefed on said issues on account management.
- Provided timely follow-up messages for possible payment arrangements
Insurance Verifications Specialist
Miami Beach Gynecology
07.2020 - 08.2022
- Checked in and out patients, collected fees, and scheduled appointments
- Initiated and performed insurance verifications via online resources and through
the telephone - Provided front desk coverage as needed and verified patients' benefits
- Conducted thorough insurance verifications to ensure accurate patient billing and minimize claim denials.
- Collected co-pays & deductibles
- Retrieved referrals upon request from higher management
Insurance Collection Specialist
FemWell – Vital MD LLC
03.2017 - 06.2020
- Overviews, and coordinates incidents and pended open incidents
- Verifies demographic as well as insurance information
- Monitors and reviews reimbursements from different insurance companies and determines appropriate collection methods with follow-up according to federal state guidelines
- Pursue insurance carriers, records all work performed to ensure payments are received as promised by their insurance carrier’s
- Overviews the explanation of benefits obtained by insurance companies, and taking appropriate actions including appealing claims which may be declined or underpaid, as well as making appropriate adjustments
- Informs upper-management of insurance denial trends in order to identify irregularities with certain payers
Patients Medical Debt Collector
FemWell – Vital MD LLC
03.2010 - 03.2017
- Collect patient outstanding balances
- Answer multiple phone lines with a high volume of calls
- Meet daily goals for collections and calls answered
- Review insurance explanations and denials for coding issues
Insurance Verification Specialist
Phy - Med Group
02.2005 - 03.2007
- Verify medical, auto, and workers compensation benefits
- Verify emergency patient insurance benefits in a timely manner
- Contact patients for missing information such as, date of birth, social security and policy numbers, Etc..
- Input all benefit information in to the system, scan medical documents
- Organize and file patient intake sheets
Education
High School Diploma -
Miami Senior High School
2450 SW 1st St, Miami, FL 3313501.2008
Skills
- Fluent in English and Spanish
- Relationship building
- Teamwork orientation
- Account review
- Credit and collections
- Computer Fluency in Word & Excel
- Decision-making
- Financial management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Account Collection Specialist
HCA Mercy Hospital
12.2022 - 03.2025
Insurance Verifications Specialist
Miami Beach Gynecology
07.2020 - 08.2022
Insurance Collection Specialist
FemWell – Vital MD LLC
03.2017 - 06.2020
Patients Medical Debt Collector
FemWell – Vital MD LLC
03.2010 - 03.2017
Insurance Verification Specialist
Phy - Med Group
02.2005 - 03.2007
High School Diploma -
Miami Senior High School