Suyra Pegues
Fayetteville,NC
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Dependable Warehouse professional with excellent time management, equipment operation and teamwork abilities. Knowledgeable about OSHA requirements and general safety practices. Driven to improve efficiency and quality by adhering to company procedures.
Receives and delivers goods in fast-paced warehouse settings. Diligently moves materials with organized approaches and safe equipment operations skills. Team-oriented and efficient in meeting challenging daily demands.
Current student looking for experience in warehouse environment. Ready to learn and offering skills with operating equipment, following orders and managing heavy loads. Brings flexible schedule and attention to detail.
Overview
5
5
years of professional experience
Work History
Warehouse Associate
GKN Driveline
Sanford, NC
07.2022 - 12.2022
- Pull order for Honda ,Ford, Toyota assemble halfshafts , propshafts,
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Used pallet jacks to move items to and from warehouse locations.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Customer Service Representative
Continuum
Fayetteville, NC
05.2022 - 08.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Cashier
Walmart
Fayetteville, NC
07.2022 - 07.2022
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
Warehouse Associate
Eaton Corporation
Fayetteville, NC
09.2021 - Current
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
Warehouse Associate
Amazon
Garner, NC
04.2021 - 10.2021
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Received deliveries, scanned packages and updated orders in internal database.
Customer Service Representative
Eclerx
Fayetteville, NC
10.2020 - 04.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Made outbound calls to obtain account information.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Clerk
Harris Teeter
NC
10.2019 - 04.2021
- Responded to customer questions about products and services.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Greeted customers upon entrance and handled cash and credit transactions.
- Supported customers by phone regarding store operations, products, promotions and orders.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
- Directed visitors to correct personnel to handle individual concerns.
- Documented customer orders, processed payments and coordinated speedy preparation of [Type] items.
- Managed efficient front office operations serving over [Number] customers per day.
- Supervised and motivated customer service teams to maximize business performance.
Education
Associate of Arts - Criminal Justice
Fayetteville Technical Community College
Fayetteville, NCHigh School Diploma -
Scotland High School
Laurinburg, NC06.2018
Skills
- Shipping and Receiving
- Product Verification
- Freight Labeling
- Decision Making
- Problem Solving
- Container Tagging and Marking
- Equipment Operation
- Work Order Following
- Physical Strength and Stamina
- Loading Dock Operations
- Standards Compliance
- Visual Inspection
- Warehouse Operations
Timeline
Warehouse Associate
GKN Driveline
07.2022 - 12.2022
Cashier
Walmart
07.2022 - 07.2022
Customer Service Representative
Continuum
05.2022 - 08.2022
Warehouse Associate
Eaton Corporation
09.2021 - Current
Warehouse Associate
Amazon
04.2021 - 10.2021
Customer Service Representative
Eclerx
10.2020 - 04.2021
Customer Service Clerk
Harris Teeter
10.2019 - 04.2021
Associate of Arts - Criminal Justice
Fayetteville Technical Community College
High School Diploma -
Scotland High School