Suzan Janette Etheridge
Carson
Summary
Experienced with direct client support, crisis intervention, and advocacy. Utilizes effective communication and empathy to build trust and provide guidance. Track record of implementing successful community outreach programs and fostering supportive environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Social Worker
Carson Adult Day Health Care Center
12.2024 - 11.2025
- Develop individualized care plans to address client needs and promote well-being.
- Provide in-home assessments for all ADHC participants. Complete social service assessments on all participants.
- Provide discharge planning for all participants.
- Provide full case coordination for ADHC participants and comprehensive information and referral resource file for the center's primary and secondary service areas along with pertinent referrals outside of service area.
- Complete signed and dated quarterly progress notes, and six-month reassessments on all participants.
- Provide functional assistance in the areas of assisting participants in any area of their personal care needs, program needs.
- Provide group sessions in the program.
- Provide participant and family counseling as needed.
- Active participant in the ADHC Multi-Disciplinary Team
- Consult with and advises staff members as to the relationship of social, emotional and ethnic factors to health and medical care, and as to the availability of social services in the community.
- Acts as an advocate for elderly concerns and provides referrals to people inappropriate for the adult day health care center.
- Maintain a networking liaison with other organizations in the eldercare field.
- Represent the agency in contact with human service, health care, and community organization groups and individuals.
- Secondary person responsible for providing marketing and public relations efforts for the facility.
Caregiver
Mother's Full-time Caregiver
07.2020 - 12.2024
Outreach Coordinator (Bilingual Spanish)
Health Advocates, LLC
01.2019 - 05.2020
- Provided strategic oversight and direction pertaining to marketing and development activities across assigned areas, such as homeless encampments, recuperative care facilities, and community resource centers.
- Planned and orchestrated lucrative meetings with prevailing and potential Social Security Disability Insurance (SSDI) clients to acquire essential benefits for disabled individuals.
- Formed and delivered engaging presentations on benefit programs to share vital details with Southern California county agencies serving diverse populations.
- Coordinated health screenings and resources for underserved populations.
- Cultivated partnerships with local organizations to expand resource availability for underserved communities.
- Managed an average of 30 client files per month.
In Home Caregiver
06.2018 - 12.2018
- Mother's full-time caretaker.
Hospital Patient Benefit Advisor Bilingual Spanish
Parallon
08.2015 - 02.2017
- Assessed eligibility of hospitalized patients meticulously to shortlist for benefits comprising insurance coverage, state assistance programs, and hospital charity funds.
- Gathered and verified legal medical evidence, physician statements, and required documentation of hospitalized patients to determine eligibility for benefits.
- Advised clients on benefit options, enhancing understanding and satisfaction.
- Facilitated enrollment processes, ensuring timely and accurate completion for applicants.
- Finalized and filed Medi-Cal applications of eligible patients, while teaming with individuals, case managers, hospital, and government agencies to check status.
Eligibility Worker II Bilingual Spanish
County of San Bernardino
09.2014 - 06.2015
- Collated social, cultural, educational, and demographic data of individuals to verify eligibility for Cal Fresh, Cal-Works, General Relief, and Medi-Cal programs
- Examined living conditions of individuals and families to guarantee fulfillment of basic needs, while processing welfare applications within time to issue benefits
- Served as a Referrer to aid applicants and recipients requiring social services, medical assistance, mental health counseling, county resources, and employment
- County of San Bernardino provides various social services.
Eligibility Technician Bilingual Spanish
County of Orange Social Services Agency
10.2006 - 03.2014
- Organized interviews with clients and families to monitor financial situation and collect required information in order to process application for benefit programs
- Authenticated documents of individual applicants daily to determine eligibility for assistance programs, like General Relief, Cal-Works, Medi-Cal, Cal-Fresh, and CAPI
- Interpreted information mentioned in State, Federal, and County technical documents to issue benefits to eligible individuals as per requirements within allowed timeframe.
- County of Orange Social Services Agency provides social services to the community.
Education
Bachelor of Science - Child and Adolescent Studies
California State University Fullerton
Fullerton, CA07.2002
Skills
- Proficient in Spanish
- Proficient in Microsoft Office
- Client needs assessment
- Client engagement
- Compassionate
- Conflict resolution
- Case documentation
- Motivational interviewing
- Multidisciplinary team collaboration
Certification
BLS Certification, July 2025 to July 2027.
Languages
Spanish
Native or Bilingual
Timeline
Social Worker
Carson Adult Day Health Care Center
12.2024 - 11.2025
Caregiver
Mother's Full-time Caregiver
07.2020 - 12.2024
Outreach Coordinator (Bilingual Spanish)
Health Advocates, LLC
01.2019 - 05.2020
In Home Caregiver
06.2018 - 12.2018
Hospital Patient Benefit Advisor Bilingual Spanish
Parallon
08.2015 - 02.2017
Eligibility Worker II Bilingual Spanish
County of San Bernardino
09.2014 - 06.2015
Eligibility Technician Bilingual Spanish
County of Orange Social Services Agency
10.2006 - 03.2014
Bachelor of Science - Child and Adolescent Studies
California State University Fullerton
Personal Information
- Title: Customer Care Representative
- Authorized to work in the US for any employer