Hi, I’m
Suzan Sevilen
San Tan Valley,AZ
Summary
Dynamic professional with a proven track record in customer engagement and team management at DCEH. Skilled in developing personalized strategies that enhance client satisfaction and drive enrollment success. Adept at leveraging product knowledge to foster brand awareness and build lasting relationships, ensuring optimal outcomes for diverse stakeholders.
Overview
17
years of professional experience
Work History
Self-employeed
Posh Ambassador II
01.2019 - Current
Job overview
- Provided insights on market trends to inform strategic decisions and optimize outreach strategies.
- Greeted customers and clients to create welcoming atmosphere.
- Established positive relationships with local business owners, leveraging those relationships to secure sponsorships.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Created informative content for social media platforms, increasing audience interaction and growth.
DCEH
Enrollment Counselor
05.2018 - 08.2019
Job overview
- Facilitated enrollment process for prospective students, ensuring thorough understanding of program offerings.
- Developed personalized enrollment plans to address individual student needs and goals.
- Leveraged CRM systems to manage student interactions and maintain accurate records.
- Conducted outreach initiatives to engage potential students through various channels.
- Collaborated with academic departments to align enrollment strategies with institutional objectives.
Horizon Health and Wellness
Care Manager II
01.2016 - 04.2018
Job overview
- Led care coordination efforts to enhance patient outcomes through effective resource management.
- Implemented individualized care plans to address client needs and preferences.
- Mentored junior staff on best practices in patient engagement and support strategies.
- Collaborated with multidisciplinary teams to streamline service delivery processes.
- Conducted assessments to evaluate client progress and adjust care plans accordingly.
Southwest Human Development
Behavior Coach
08.2014 - 01.2016
Job overview
- Developed and implemented individualized behavior intervention plans for diverse student needs.
- Trained and mentored staff on effective behavioral management techniques and strategies.
- Collaborated with educators to create supportive learning environments promoting positive behaviors.
- Conducted assessments to identify behavioral challenges and recommend appropriate interventions.
Private Family Nanny
Nanny
07.2008 - 10.2014
Job overview
- Supervised daily activities, ensuring safety and well-being of children in care.
- Developed engaging educational activities that promoted cognitive and social development.
- Implemented effective behavior management strategies to foster positive interactions among children.
- Coordinated schedules and transportation for school drop-offs and extracurricular activities.
- Communicated regularly with parents regarding child progress, needs, and concerns.
- Maintained a clean, organized environment conducive to learning and play.
- Adapted caregiving techniques to meet individual needs of children at different developmental stages.
Education
University of PhoenixTempe, AZ
from Psychology
02-2013
University Overview
- Professional Development: Sex Traffic Training Certified
- Mental Health First Aid Certification
- Fingerprint Clearance Card
- Violence Against Women and Children Certification
Skills
- Customer engagement
- Team management
- Product knowledge
- Brand awareness
- Care planning
- Case assessments
- Clinical documentation
- Service coordination
- Resource utilization
- Active learning
- Self-awareness
- Positive reinforcement
- Behavior modification
Timeline
Posh Ambassador II
Self-employeed
01.2019 - Current
Enrollment Counselor
DCEH
05.2018 - 08.2019
Care Manager II
Horizon Health and Wellness
01.2016 - 04.2018
Behavior Coach
Southwest Human Development
08.2014 - 01.2016
Nanny
Private Family Nanny
07.2008 - 10.2014
University of Phoenix
from Psychology
Similar Profiles
April SpencerApril Spencer
At Home Mom at Self-employeedAt Home Mom at Self-employeed
Ashley VincentAshley Vincent
Stay at Home Mom at Self-employeedStay at Home Mom at Self-employeed
Aria BrassertAria Brassert
Resale Seller at Self-employeedResale Seller at Self-employeed
Gregory GoldmanGregory Goldman
General Contractor at Self-employeedGeneral Contractor at Self-employeed
Alec CynovaAlec Cynova
Owner/ Lead Hairstylist at Cultivate StudioOwner/ Lead Hairstylist at Cultivate Studio