Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Suzann Agostino

Trinity,FL

Summary

Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Chief Human Resources Officer

Penguin Pretzels
New Port Richey, USA
06.2011 - 09.2024
  • Led corporate development and strategy, establishing company dominance in Florida's pretzel market
  • Managed HR case services, ensuring smooth recruitment and effective onboarding processes
  • Conducted root cause investigations and implemented improved solutions with minimal company risk.
  • Analyzed organization performance metrics to develop strategies for improvement.
  • Team leader Development and strategy for a safe, disciplined work environment.
  • Full knowledge of federal and state regulations for benefits and payroll.
  • Partnered with leadership team to ensure alignment between business objectives and HR initiatives.

Senior Workforce Analyst

Activus Connect
Orlando, USA
06.2020 - 12.2023
  • Advanced from initial position in customer service to Senior Workforce management analyst.
  • Promoted cross-departmental teamwork between operations, supervisors, clients, HR and Payroll
  • Enforced effective data gathering procedures.
  • Facilitated regular meetings with senior executives to review progress towards achieving strategic objectives related to workforce optimization efforts.
  • Addressed Federal and State regulations regarding FMLA, LOA, ADA, and PTO policies
  • Created forecasting models for recruitment, attrition, hiring, and training activities.
  • Developed and implemented workforce planning strategies to ensure optimal staffing levels and improve efficiency.

Education

Bachelor of Arts - Leadership and Adminstration

Dowling College

Skills

  • Succession Planning
  • Corporate relationships
  • Organizational Development
  • Diversity and Inclusion
  • Retention Strategies
  • Talent management
  • Call Center Operations
  • Handling Escalations
  • Microsoft Outlook, Word, and Excel

Certification

  • Intuit Quickbooks certification
  • Honored Listee in Marquis Who's Who Issued June 2023

Timeline

Senior Workforce Analyst

Activus Connect
06.2020 - 12.2023

Chief Human Resources Officer

Penguin Pretzels
06.2011 - 09.2024

Bachelor of Arts - Leadership and Adminstration

Dowling College

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Suzann Agostino