Suzann Dinsmore
Norwood,PA
Overview
29
29
years of professional experience
Work History
Baggage Handling System (BHS) Control Room Operator
Arora Engineers
Philadelphia, PA
01.2019 - 10.2025
- Monitored and controlled all functions of the Baggage Handling System Control Systems, ensuring safe and efficient baggage flow across airport operations.
- Applied Aviation-approved System Contingency Plans to maintain operations during system faults, outages, or peak demand.
- Dispatched mechanics, technicians, baggage jam runners, and manual encode operators to troubleshoot and resolve system issues in real time.
- Managed conveyor line flow balancing, laser array statistics, and system performance reports to prevent disruptions and delays.
- Loaded, edited, and maintained flight schedules; monitored and adjusted make-up assignments as operational needs changed.
- Initiated and coordinated fallback and backup procedures, including reversible conveyor routing and fallback tagging, to maintain continuity of service.
- Served as a key communication hub between airlines, TSA, airport operations, PhiliTEC, technicians, and management teams.
- Supported management with reporting and trend analysis while maintaining primary system monitoring responsibilities.
- Provided flexible coverage as both a dedicated control room operator and floater based on staffing needs.
- Successfully supported 24/7 operations, including nights, weekends, and high-volume travel periods.
Work Order Coordinator
John Bean Technologies (JBT)
Philadelphia, PA
08.2017 - 01.2019
- Answered and triaged trouble calls related to the Baggage Handling System, jet bridges, and airport equipment.
- Dispatched mechanics to diagnose and resolve system failures efficiently.
- Created, tracked, and closed detailed work orders, accurately documenting labor hours and parts used for billing and reporting.
- Maintained continuous communication with the control tower, airlines, and contractors to ensure operational readiness and contingency planning.
Conveyor Belt Technician / Jammer
Elliott-Lewis Corporation
Philadelphia, PA
10.2015 - 08.2017
- Monitored passenger baggage flow through the Baggage Handling System to ensure timely delivery to departing flights.
- Identified and resolved jams and obstructions to minimize delays and maintain system efficiency.
Bartender / Server
Toll House Tavern
Norwood, PA
01.1997 - 12.2015
- Delivered customer-focused service in a fast-paced environment.
- Managed cash handling, payments, and end-of-shift balancing with accuracy.
Office Coordinator/Scheduler of Shipping and Receiving
Manfredi Cold Storage
Kennett Square, PA
12.2012 - 01.2015
- Developed and reported the final assessment of each truck using both computer systems and telecommunication.
- Fulfilled the logistical demands of the drivers and storage areas.
- Took great care in trouble shooting as dynamic issues arose between the vendor, dispatcher, or driver associated with various docks.
- Practiced strict time management through the scheduling of appointments and loading of products.
- Fostered a productive work environment as a proficient and precise communicator with co-workers and management.
Clerk II
PA Welfare/LIHEAP
Philadelphia, PA
10.2011 - 12.2012
- Demonstrates ability to operate automated office equipment and adapt to evolving office technologies.
- Interacts with staff and in team settings in a courteous and professional manner at all levels.
- Establish and maintain organizational systems for filing.
- Enter, edit and retrieve data for records and reports efficiently under hard deadlines.
Timeline
Baggage Handling System (BHS) Control Room Operator
Arora Engineers
01.2019 - 10.2025
Work Order Coordinator
John Bean Technologies (JBT)
08.2017 - 01.2019
Conveyor Belt Technician / Jammer
Elliott-Lewis Corporation
10.2015 - 08.2017
Office Coordinator/Scheduler of Shipping and Receiving
Manfredi Cold Storage
12.2012 - 01.2015
Clerk II
PA Welfare/LIHEAP
10.2011 - 12.2012
Bartender / Server
Toll House Tavern
01.1997 - 12.2015