Summary
Overview
Work History
Education
Skills
Timeline
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Suzanna Duenas

Springfield,OR

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

11
11
years of professional experience

Work History

Wellness Coach

The Hero Co
05.2024 - 08.2024
  • Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
  • Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
  • Leveraged strong negotiation skills to close deals beneficial to both company and customer.
  • Overcame objections using friendly, persuasive strategies.

Gymnastics Coach

Valley Elite Gymnastics Academy
02.2023 - 06.2023
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.
  • Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
  • Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.

Front Desk Associate

Massage Envy Spa
02.2023 - 05.2023
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Developed strong rapport with returning guests through attentive service and personalized interactions.

IHSS Care Provider

IHSS
08.2021 - 05.2022
  • Provided transportation for client to medical appointments, social events, and other necessary outings.
  • Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
  • Supported client in managing personal finances, paying bills, and budgeting responsibly.

Lead Instructor

City of Lancaster, CA
08.2013 - 06.2021
  • Established strong rapport with parents and guardians through regular communication and progress updates, fostering supportive home environments for learning.
  • Created and developed lesson plans to meet students' academic needs.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Supervised employees

Education

High School Diploma -

Lancaster High School
Lancaster, CA
06-2007

Skills

  • Attention to detail
  • Customer service
  • Time management
  • Appointment scheduling
  • Verbal and written communication
  • Administrative skills
  • Guest relations
  • Strong communication skills
  • Spanish (basic conversational)
  • Lesson planning

Timeline

Wellness Coach

The Hero Co
05.2024 - 08.2024

Gymnastics Coach

Valley Elite Gymnastics Academy
02.2023 - 06.2023

Front Desk Associate

Massage Envy Spa
02.2023 - 05.2023

IHSS Care Provider

IHSS
08.2021 - 05.2022

Lead Instructor

City of Lancaster, CA
08.2013 - 06.2021

High School Diploma -

Lancaster High School

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Suzanna Duenas