Suzanna Guetebier
Nevada City,CA
Summary
Dynamic professional with a proven track record at Westamerica Bank, excelling in client retention through outstanding customer service and relationship building. Skilled in data entry software and effective communication, I enhanced workflow efficiency and customer satisfaction. Demonstrated adaptability by mastering diverse roles, from banking services to agricultural management, contributing to significant process improvements and a positive company culture.
Overview
20
20
years of professional experience
Work History
Bank Service Officer
Westamerica Bank
Grass Valley, CA
07.2023 - Current
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Played a critical role in retaining valuable customers through proactive relationship management efforts.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Streamlined service processes for increased efficiency and improved customer experience.
- Developed and maintained strong relationships with key clients, fostering long-term partnerships.
Medical Marijuana Cultivator
AG Farms
Nevada City, CA
01.2005 - 12.2020
- Optimized plant growth by implementing proper nutrient and lighting schedules.
- Collaborated with fellow team members to streamline cultivation processes, resulting in increased efficiency within the facility.
- Improved harvest quality by consistently monitoring environmental factors such as temperature, humidity, and CO2 levels.
- Maximized resource utilization through effective space planning and strategic placement of plants within the cultivation area.
- Facilitated efficient harvesting processes by preparing plants for drying, curing, trimming, and packaging according to established protocols.
- Maintained a clean and organized cultivation environment, reducing the risk of contamination and disease.
- Increased overall crop yield with the implementation of effective pruning techniques.
- Reduced pest issues through the diligent monitoring of plants for early signs of infestation.
- Planted, cultivated and harvested various types of plants.
- Managed wide variety of plants, from seedlings to mature specimens, keeping soils and planting beds healthy and conducive for growth.
- Regulated watering and fertilizing to avoid waste while nurturing plants.
- Assisted with maintenance and installation of irrigation equipment.
- Used effective weed control methods, promoting plant growth.
- Assisted customers with finding requested plants and flowers.
- Evaluate harvesting conditions and identify obstacles.
- Led team of Number skilled and unskilled farm personnel.
- Assembled and maintained greenhouses and other structures to assist with business operations.
- Diagnosed and treated pest and disease problems in plants, shrubs and trees.
- Purchased supplies such as seed, pesticides, and fertilizer.
Skills
- Cross-Selling and Up-Selling
- Written and verbal communication
- Proficient in Software
- Client Needs Assessments
- Community Outreach
- Collaboration and Teamwork
- Problem-Solving
- Attention to Detail
- Active Listening
- Quality Assurance
- Data Confidentiality
- Relationship Building
- Document Management
- Maintaining Client Records
- Customer Service
- Data Entry Software
- Microsoft Office
- Workflow Management
- Money Management Assistance
- Multitasking
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
Timeline
Bank Service Officer
Westamerica Bank
07.2023 - Current
Medical Marijuana Cultivator
AG Farms
01.2005 - 12.2020