- Cooking
- I enjoy helping others and giving back to the community
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
Suzanna Sausedo
Omak
Summary
Dynamic leader and skilled barista mentor with a proven track record at New Leaf, enhancing team performance and coffee expertise through innovative training methods. Excelled in creating inviting café environments and maintaining high cleanliness standards. Known for exceptional leadership and staff coaching abilities, contributing to significant improvements in service quality and customer satisfaction.
Organized hospitality professional with track record in creating and executing comprehensive training programs for baristas. Known for enhancing team performance and customer service quality through effective training techniques. Focuses on fostering collaborative team environment and ensuring adaptability to changing operational needs. Expertise in coffee preparation, customer relations, and staff development.
Knowledgeable [Desired Position] with solid foundation in training and developing baristas to excel in their roles. Successfully implemented training programs that improved team efficiency and customer satisfaction. Demonstrated ability to adapt to various learning styles and foster positive training environment.
Overview
14
14
years of professional experience
Work History
Barista Trainer
New Leaf
07.2021 - 09.2021
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Trained new employees in groups and in one-on-one scenarios.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
Fry Cook
McDonald's
06.2021 - 07.2021
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Cleaned, stocked, and restocked workstations and display cases.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Communicated closely with servers to fully understand special orders for customers.
- Contributed to a positive team environment, collaborating with fellow cooks and staff members.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.
- Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.
Bartender
Omak Moose Lodge
02.2009 - 01.2010
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Receptionist
Tribal Court
03.2008 - 01.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
GED -
Weatchee Valley College North
116 Apple Ave Omak , Wa 9884101-1999
Skills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- Milk steaming
- Order taking
- Coffee expertise
- Barista mentoring
- Staff coaching
Interests
Timeline
Barista Trainer
New Leaf
07.2021 - 09.2021
Fry Cook
McDonald's
06.2021 - 07.2021
Bartender
Omak Moose Lodge
02.2009 - 01.2010
Receptionist
Tribal Court
03.2008 - 01.2010
GED -
Weatchee Valley College North
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