Suzannah Hicks
Strafford
Summary
A highly organized, detailed-oriented data professional and leader, skilled at solving problems, identifying opportunities, and creating and implementing data driven strategies that fuel growth, revenue, efficiencies, and profits.
Offering strong foundation in strategic thinking and analytical skills, with keen interest in learning and growing within industry. Brings ability to quickly grasp complex concepts and translate them into actionable strategies that align with business goals. Ready to use and develop critical thinking and problem-solving skills in leadership role.
Results-driven professional with comprehensive background in strategic planning and execution. Known for delivering impactful solutions that align with business goals and foster team collaboration. Highly adaptable and reliable, skilled in critical analysis and innovative problem-solving to meet evolving organizational needs.
Overview
15
15
years of professional experience
Work History
Data & AI Strategist
Merchants Fleet
01.2024 - Current
- Develop and lead Merchant Fleet's data & AI strategy and create innovative AI solutions
- Oversee analytics and machine learning solution development, lead strategy development, and manage the advanced analytics and AI team
- Responsible for establishing data and AI governance framework, implementing the framework, and ensuring proper data governance throughout the data lifecycle
- Work with the Executive team to ideate AI-powered solutions for real business challenges and turn them into opportunities
- Collaborated with cross-functional teams to develop and execute strategic initiatives aligned with organizational objectives.
Adjunct Professor
Johnson & Wales University
10.2024 - Current
- Led the development of a cutting-edge curriculum for the Business Intelligence course at Johnson & Wales University, emphasizing practical BI techniques, data strategies, and ethical considerations in AI
- Implemented innovative teaching methods to engage students in understanding data strategy development
- Collaborated with industry professionals to bring real-world insights into the classroom experience
Chief Data Scientist & Strategist
International Association of Privacy Professionals
12.2018 - 01.2024
- Establish and lead the Data team as the Senior Manager, establishing data strategy, team goals & objectives in cooperation with Chief Information Officer, prepare and lead annual data team roadmap, budgetary and resource planning, and other strategic efforts
- Lead the development and implementation of the organizational data strategy, including establishment of data governance policies and oversight
- Worked with stakeholders to develop quarterly roadmaps based on impact, effort and test coordinations.
- Coached and mentored junior data scientists and analysts
- Translated business requirements into data-driven solutions, providing value-added insights that directly contributed to the organization''s strategic goals.
- Lead data asset discovery and analysis in cooperation with Chief Privacy Officer; support operational data privacy work
- Work with Senior Leadership and strategic business process owners to identify critical data initiatives and needs
- Lead strategic data initiatives for improvement of product development, marketing techniques and business strategies
Senior Customer Insight Manager
Market Intelligence International
05.2018 - 12.2018
- Develop and implement advanced statistical models to understand data and make recommendations to meet the industry partner's needs and requirements
- Manage multiple data sources, identify gaps in the data capture process and make suggestions on improvements/enhancements for data hygiene
- Develop and present reports focused on customer and campaign performance, including reporting on specific KPI trends and performance by campaign
- Prepare data visualizations and dashboards; deliver client-facing presentations
- Accomplished multiple tasks within established timeframes.
Consultant - Data Scientist - Project Team Lead
UNH Institute on Disability
08.2017 - 05.2018
- Develop and implement advanced statistical models to inform accident reduction strategy and solve complex problems
- Perform comparative analysis to determine variances around data collection and reporting between two state entities
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
Consultant - Data Scientist
Martin's Point Healthcare
08.2017 - 05.2018
- Develop and implement advanced statistical models to understand customer data and make recommendations to meet the industry partner's needs and requirements focused on market segmentation and marketing
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
Senior Manager and Business Strategist
The Maine Thing, LLC.
01.2016 - 06.2018
- Advise and consult with Operating Partner and other management personnel regarding business strategy and development, marketing strategies and analytics, human resources and operations management
- Directly supervised multiple teams to ensure operational goals were met, such as product quality control, sales forecasting, product demand prediction, labor scheduling, and proper inventory management
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Owner/Vice-President of Operations
KMA Group, Inc.
01.2010 - 12.2016
- Responsible for all functions of an extremely fast-paced business to ensure high quality products and customer service were delivered to increase business profitability
- Grew business over 30% in the first two years of operation since beginning operations in April 2011
- Managed day-to-day business operations.
Education
Doctor of Business Administration - Organizational Development
Johnson & Wales University
Providence, RI07-2024
Master of Science - Analytics and Data Science
University of New Hampshire
Durham, NH05-2018
Bachelor of Arts - History
Berea College
Berea, KY12-1992
Skills
- Leadership
- Data analytics
- Strategy Development
- Project management
- Cross-functional team collaboration
- Team leadership
- Strategic planning
- Customer segmentation
- Financial forecasting
Analyticalskills
- Linear/Logistic Regression
- Latent Class Analysis
- Hierarchical Linear Modeling
- Factor Analysis, Dimension Reduction
- Prediction and Forecasting
- Cluster and Outlier Analysis
- Sentiment Analysis
- Structural Equation Modeling
- Time Series Analysis
- Neural Networks
- Conjoint and Survivor Analysis
Timeline
Adjunct Professor
Johnson & Wales University
10.2024 - Current
Data & AI Strategist
Merchants Fleet
01.2024 - Current
Chief Data Scientist & Strategist
International Association of Privacy Professionals
12.2018 - 01.2024
Senior Customer Insight Manager
Market Intelligence International
05.2018 - 12.2018
Consultant - Data Scientist - Project Team Lead
UNH Institute on Disability
08.2017 - 05.2018
Consultant - Data Scientist
Martin's Point Healthcare
08.2017 - 05.2018
Senior Manager and Business Strategist
The Maine Thing, LLC.
01.2016 - 06.2018
Owner/Vice-President of Operations
KMA Group, Inc.
01.2010 - 12.2016
Doctor of Business Administration - Organizational Development
Johnson & Wales University
Master of Science - Analytics and Data Science
University of New Hampshire
Bachelor of Arts - History
Berea College
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