SUZANNAH HRENKO
Summary
Dedicated and friendly medical office worker with strong attention to detail, pursuing part-time employment.
Overview
12
12
years of professional experience
Work History
MEDICAL BILLING SPECIALIST
KUNESH EYE CENTER
10.2023 - 02.2026
- Telephone communication with patients regarding billing questions, payments, insurance coverage, and surgery estimates.
- Daily posting and reconciliation of patient payments.
- Weekly processing of patient statements alongside evaluation of collection accounts.
- Claim corrections and resubmission.
- Online chat and telephone communication with insurance companies regarding patient benefits and prior authorizations.
OFFICE ASSISTANT II
KETTERING HEALTH
01.2018 - 01.2023
- Administrative support for 30 staff therapists in a very busy outpatient neuro rehab.
- Answering and screening of incoming phone calls.
- Checking in established patients, registering new patients, and collecting copays.
- Scanning new patient paperwork and incoming referrals.
- Scheduling appointments for OT, ST and PT in person and over the phone.
- Billing and referral work queues, verifying insurance, and assigning insurance authorizations.
- Reconciliation of payments at end of day.
OFFICE MANAGER
PEDIATRIC THERAPY SPECIALISTS OF SOUTH CENTRAL PA
08.2014 - 08.2017
- Assigned 20 early intervention OT, ST, and PT therapists to individual child cases.
- Submitted therapist reports to the county.
- Maintained employee files.
- Processed billing electronically into Pennsylvania state database.
- Claim corrections.
- Verified weekly remittance advice.
Education
BACHELOR OF ARTS -
JOHN CARROLL UNIVERSITY
Skills
- HIPAA compliance
- EPIC software
- Customer Service
- Payment posting
- Files and Records Management
- Insurance Verification
- NextGen software
Timeline
MEDICAL BILLING SPECIALIST
KUNESH EYE CENTER
10.2023 - 02.2026
OFFICE ASSISTANT II
KETTERING HEALTH
01.2018 - 01.2023
OFFICE MANAGER
PEDIATRIC THERAPY SPECIALISTS OF SOUTH CENTRAL PA
08.2014 - 08.2017
BACHELOR OF ARTS -
JOHN CARROLL UNIVERSITY