Suzannah Smith
Ellenburg Center,NY
Summary
Detail-oriented professional specializing in purchasing and inventory management. Skilled in effective communication and training, driving team collaboration, and achieving cost-effective solutions in procurement operations.
Overview
35
35
years of professional experience
Work History
Purchasing Agent
Eye Care For The Adirondacks
Plattsburgh, NY
11.2021 - Current
- Negotiated contracts with suppliers to secure favorable pricing and terms.
- Analyzed inventory levels to optimize stock management and reduce excess.
- Coordinated procurement processes, ensuring timely delivery of essential materials.
- Developed vendor relationships to enhance communication and streamline purchasing operations.
- Reviewed purchase orders for accuracy and compliance with company policies.
- Trained new staff on procurement procedures and best practices for purchasing goods.
- Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
- Maintained complete documentation and records of all purchasing activities.
- Ensured timely delivery of materials through effective planning and coordination with suppliers.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Improved supplier relationships through regular communication and proactive problemsolving.
- Maintained compliance with industry regulations and company policies throughout procurement activities.
- Supported company growth by identifying new suppliers and expanding the vendor base.
- Streamlined purchasing processes for increased efficiency and reduced operational costs.
- Optimized supplier base by conducting performance reviews and fostering competition among vendors.
- Worked with departments to find new and better items to fulfill diverse needs.
- Conducted research, identifying potential vendors and better pricing options.
Lead Bank Teller
KeyBank National Association
Chateaugay, NY
03.2003 - 11.2021
- Supervised daily operations, ensuring compliance with banking regulations and internal policies.
- Trained and mentored new tellers, enhancing team performance and customer service skills.
- Analyzed transaction patterns to identify potential fraud, mitigating risks effectively.
- Streamlined cash handling procedures, improving efficiency and accuracy in daily reconciliations.
- Resolved complex customer inquiries and disputes, fostering strong client relationships through effective communication.
- Conducted regular audits of teller transactions, ensuring adherence to operational standards and reducing discrepancies.
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Streamlined teller operations for improved efficiency and reduced wait times.
- Mentored new hires, facilitating their onboarding process and fostering a positive team environment.
- Managed high-volume transactions during peak periods while maintaining composure under pressure.
- Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
- Provided exceptional customer service, consistently receiving positive feedback from clients and supervisors alike.
- Ensured compliance with federal regulations, adhering to strict guidelines for accurate reporting.
- Implemented security measures to protect bank assets, reducing instances of fraud and theft.
- Developed strong rapport with clients, maintaining long-term relationships and trust in the bank''s services.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Collaborated with colleagues to achieve branch objectives, promoting teamwork and shared success.
- Led team of tellers to exceed sales goals through cross-selling products and services.
- Coordinated with management to develop strategies for improving branch performance.
- Increased customer satisfaction by providing efficient and accurate transaction processing.
- Answered inquiries regarding checking and savings accounts and other related products.
- Received car loan, home loan, and other payments and posted to accounts.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Replenished ATM funds in empty canisters prior to validation process.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Educated customers on online banking and mobile banking applications.
Assistant Store Manager
Sunoco Gas Station
Chateaugay, NY
04.1991 - 03.2003
- Supervised daily store operations, ensuring compliance with safety and operational standards.
- Trained and mentored staff on customer service excellence and product knowledge.
- Managed inventory levels, coordinating restocking efforts to minimize shortages.
- Developed promotional displays, enhancing product visibility and driving sales initiatives.
- Implemented cash handling procedures, ensuring accuracy in transactions and reports.
- Resolved customer complaints effectively, maintaining high satisfaction levels and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
High School Diploma -
Chateaugay Central School
Chateaugay, NYSkills
- Order tracking
- Inventory management
- Purchasing
- Teamwork
- Cost control
- Time management abilities
Timeline
Purchasing Agent
Eye Care For The Adirondacks
11.2021 - Current
Lead Bank Teller
KeyBank National Association
03.2003 - 11.2021
Assistant Store Manager
Sunoco Gas Station
04.1991 - 03.2003
High School Diploma -
Chateaugay Central School