SUZANNE ABOUD
SURPRISE,AZ
Summary
I am a professional.
I take pride in my attendance.
Attention to detail and accuracy.
I am someone you can count on to do my job and also help where needed.
Overview
13
13
years of professional experience
Work History
Associate Account Manager to an Up Market Team
ADP- Payroll Company
08.2021 - Current
- I Serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. I carry the weight of ADP's service reputation and client satisfaction in my hands.
- Responsibilities Include:
- Customer Service Based Incoming Calls
- Walk ADP Clients through processes in Work Force Now Next Gen Platform
- Collect information to return calls to our clients
- Case Work, work independently to find a solution for Clients
- Interact with Managers, other ADP Departments and Co-workers on finding solutions to issues.
- Work with Up Market Clients with training of the Platform, guiding client’s through Payroll, Human Resource, Benefits, Time and Attendance issues as they occur.
- I am a trusted advisor and problem solver, I build relationships with clients using the phone, e-mail, and chat, I also educate and provide recommendations to my clients.
HR Manager/Payroll Specialist
Beatitudes Campus
10.2012 - 08.2021
- Responsibilities included:
- Full Bi-Weekly Payroll for 450 employees
- Manual entry of all voluntary deductions
- Includes bi-weekly tax payments to IRS and State
- Direct Deposits
- Review all timesheets
- Make 403B contributions each payroll
- Upload paystubs to paystub portal
- Create and file year end W-2
- Create and file year end 1095C’s
- On board and terminate employees
- File Unemployment Claims
- Enroll employees in all benefits and pay all bills associated with benefits
- File Workers Comp Claims
- FMLA
- Track all required compliance
- Coordinate all Employee Appreciation events
- Coordinate wellness challenges
- Mortgage and Wage verifications
- Oversee daily workflow for 2 employees
Education
High School Diploma -
St Mary's High
Lawrence MassachusettsSkills
- Data-driven decision making
- Performance tracking
- Dedicated and Loyal
Timeline
Associate Account Manager to an Up Market Team
ADP- Payroll Company
08.2021 - Current
HR Manager/Payroll Specialist
Beatitudes Campus
10.2012 - 08.2021
High School Diploma -
St Mary's High