Suzanne Brown
Atlanta,GA
Summary
Versatile Field Operations Manager knowledgeable about team leadership, training and quality assurance management. Talent for assessing operations, uncovering problems and developing improvement plans. Bringing 8 years of related experience and excited about driving revenue to the department to continue personal growth as a leader.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Field Operations Manager
ADURO
Redmond, WA
09.2021 - Current
- Managed resource team, scheduled lead team, worked with team to make sure events had screeners and supplies. Updated training documents. Resolved escalations at events as first point of contact.
- Negotiated new Cardiocheck machine to replace LDX, with new machines being traded at no cost; new test strips are saving $.50 per strip.
- Reduced travel costs by offering stipend as opposed to daily per diem and hotel reimbursement.
- Monitored team performance to assess training requirements and areas in need of improvement.
- Negotiated UPS contract to save 40% of shipments
- Subject matter expert on all things Wellmetrics
Lead Manager
ADURO
10.2013 - 09.2021
- Evaluated lead performance and coached and trained to improve weak areas.
- Charged with staffing locally, travel budgets and reporting
- Set overall vision based on Aduro core values and provided team leadership.
- Increased profit margin to 40%
- Streamlined operations to improve process efficiency
- Used Social Media to build a community of proud Aduro leads.
Group Fitness Manager
Beyond Fitness
, NC
01.1995 - 09.2013
- National Presenter for AFAA
- Taught group fitness classes.
- Managed 400 instructors
- Trained newly hired instructors, offering insight into safe and effective classes and providing positive feedback on work.
- Took member escalations and complaints
- Implemented effective social media strategies facilitate new business and promote patronage in existing customers
Education
Bachelor of Science -
University of Tennessee
KnoxvilleSkills
- Strategic thinker
- Hard worker
- Originality and Creativity
- Attention to detail
- Passion for Aduro
Accomplishments
27 Half Marathons
I am a terrific mom and daughter
Certification
Red Cross CPR and First Aid
AFAA group fitness leader and presenter
Timeline
Field Operations Manager
ADURO
09.2021 - Current
Lead Manager
ADURO
10.2013 - 09.2021
Group Fitness Manager
Beyond Fitness
01.1995 - 09.2013
Bachelor of Science -
University of Tennessee
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