Demarcus Traylor
Summary
People-oriented professional with a background in building lucrative customer partnerships and keeping a focused eye on business opportunities. Looking for a role as a Field Training Manager where exceptional performance will be highly valued.
Overview
17
17
years of professional experience
Work History
Field Training Manager
T-Mobile
Kansas City , MO
01.2023 - Current
- Served as a business partner to oversee a Market of employees to ensure the field is up to date on all training initiatives
- Prepared detailed reports regarding completed/incomplete priority training for the field
- Developed and maintained a 3 week comprehensive classroom environment to prep and train all new hires
- Facilitated classroom training for all newly promoted leaders within my organization
- Implemented innovative methods of classroom instruction to increase engagement levels among learners.
- Advised senior leadership on strategies for improving overall quality of field training operations.
- Collaborated with business partners within the organization to coordinate cross-functional field training initiatives.
Sr Trainer, Sales
T-Mobile
Kansas City, MO
12.2022 - 12.2023
- Coached, mentored and trained new hires on company's policies, procedures and protocols.
- Assessed employee performance in the field through observation, feedback and testing.
- Monitored progress of trainees in order to identify any areas of improvement or additional resources needed.
- Collaborated with other business partners within the organization to coordinate cross-functional relationships
- Provided analytical reports to field leadership with all priority training details
- Delivered training material on a national level to all employees in the organization
Sales Recruiting Manager
T-Mobile
Dallas, TX
06.2016 - 12.2023
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Managed the day-to-day operations of the store including overseeing staff, scheduling shifts, and resolving customer complaints.
- Monitored employee performance to ensure adherence to company standards of excellence.
- Reviewed customer feedback forms in order to improve services offered by the store.
- Prepared weekly sales forecasts based on current market trends.
- Established culture of friendly competition, maintaining top morale and motivating individuals to surpass goals.
- Monitored and implemented corporate programs, leading store to rank among top performers in sales territory-wide.
- Built talented and successful team that increased company revenue
- Streamlined recruiting processes for entire team.
- Negotiated job offers to attract top talent and keep organization competitive in job market.
Senior Sales Store Manager
T-Mobile
Dallas, TX
03.2012 - 06.2016
- Developed and implemented customer service standards to ensure a positive shopping experience.
- Maintained inventory levels by ordering merchandise and tracking sales trends.
- Trained, supervised, and evaluated retail staff performance.
- Analyzed sales figures and developed strategies to increase revenue.
- Conducted periodic audits of the store for compliance with company policies and procedures.
- Assisted customers in resolving complaints or issues regarding products or services.
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- Scheduled shifts for staff according to business needs.
- Observed team members interacting with customers and privately offered feedback and coaching to improve skills.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Mobile Expert
T-Mobile
Houston, TX
11.2009 - 03.2012
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Conducted product demonstrations to customers in store
- Diagnosed software issues on mobile devices using troubleshooting techniques.
- Recommended additional accessories or services that would complement the customer's device experience.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Developed and implemented strategies to meet sales quotas.
- Provided personalized service to build relationships with customers.
- Generated new business opportunities through cold calling campaigns.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
Operations Coordinator
AMC Theatres
Dallas, TX
06.2007 - 08.2009
- Assisted with the organization and execution of operational processes.
- Monitored inventory levels to ensure adequate stock availability.
- Coordinated daily operations activities and assigned tasks to staff members.
- Evaluated and improved existing operational systems and procedures.
- Developed strategies for streamlining workflow processes.
- Implemented safety protocols to maintain a safe working environment.
- Ensured compliance with organizational policies, regulations, and standards.
- Managed communications between departments to ensure efficient operations.
Education
Master of Science - Instructional Design And Technology
University of Arizona
Tucson, AZ04.2025
Bachelor of Arts - Public Relations And Marketing
University of Arizona Global Campus
Tucson, AZ10.2023
High School Diploma -
South Oak Cliff High School
Dallas, TX06.2009
Skills
- Employee Development
- Training and Coaching
- Adult Learning Theories
- Sales Leadership Development
- Leadership Training
- Strategic Thinker
- Classroom Instruction
- Verbal and Writing Communication
- Staff Presentations
- Project Management
- Motivational Speaking
- Course Design
- Team Development Strategies
- Sales Strategies
- Sales Initiatives
- New Employee Training
- Program Optimization
Accomplishments
- Winners Circle Recipient 4xs ( T-Mobile's Highest Level of achievement for top performing employees )
- Directors Club Award
- PEAK Nominee
Affiliations
- Built and led a successful developmental program for leadership desiring to promote " The Elite"
- Member, Alumni Association
- Diversity Equity and Inclusion Member
Timeline
Field Training Manager
T-Mobile
01.2023 - Current
Sr Trainer, Sales
T-Mobile
12.2022 - 12.2023
Sales Recruiting Manager
T-Mobile
06.2016 - 12.2023
Senior Sales Store Manager
T-Mobile
03.2012 - 06.2016
Mobile Expert
T-Mobile
11.2009 - 03.2012
Operations Coordinator
AMC Theatres
06.2007 - 08.2009
Master of Science - Instructional Design And Technology
University of Arizona
Bachelor of Arts - Public Relations And Marketing
University of Arizona Global Campus
High School Diploma -
South Oak Cliff High School