Suzanne Brown
Mahopac,NY
Summary
Human Resources professional with extensive experience in benefits administration and talent acquisition. Proven ability to enhance HR efficiency through process development and refinement. Strong work ethic and self-motivation contribute to effective employee support and engagement.
Overview
19
19
years of professional experience
Work History
Employee Benefits Manager
Partnership Solutions
Albany, NY
06.2021 - Current
- Manage employee leave of absence administration, including state and federally mandated programs such as FMLA and NYS Paid Family Leave.
- Communicate benefits and leave options to employees, clarifying eligibility and rights under applicable laws.
- Collaborate with department leadership and supervisors to develop effective return-to-work strategies.
- Keep employees informed of changes in benefit programs and policies, ensuring compliance with standard operating procedures.
- Coordinate the implementation of the Employee Wellness program to enhance employee well-being.
- Educate employees on benefits offerings through webinars, orientations, and informational resources.
- Develop training materials to enhance staff understanding of benefits programs.
- Process employee change forms for modifications to benefits elections, according to policy guidelines.
- Provide guidance on benefits policies and compliance regulations.
- Conducted training sessions for staff on benefits options and usage.
Human Resources Manager
Partnership Soutions
Albany, NY
07.2018 - 06.2021
- Collaborated with senior HR management to establish comprehensive human resources strategy.
- Ensured adherence to company policies and procedures across assigned regions.
- Mentored and coached talent acquisition, staffing, and talent management processes.
- Created opportunities for leadership development and enhancement of internal talent.
- Managed overall performance management process, ensuring timely talent development initiatives.
- Assisted organizational leadership in developing and maintaining accurate job descriptions.
- Planned and conducted new employee orientation to promote positive alignment with organizational goals.
- Conducted sensitive employee relations investigations while ensuring legal compliance.
Human Resources Manager
Crystal Run Village
Middletown, NY
10.2017 - 07.2018
- Created and implemented HR policies, organizational structure, and change management initiatives.
- Managed full-cycle recruiting and onboarding for timely candidate placement.
- Streamlined HR process controls in collaboration with the Chief Talent Officer.
- Facilitated resolution of escalated issues regarding benefits, employee relations, and inquiries.
- Developed and managed benefits strategy, including health, dental, vision, and retirement plans.
- Oversaw administration of leave of absence programs: PFL, FMLA, STD, and workers' compensation.
- Implemented and communicated a comprehensive employee wellness program with measurable objectives.
Benefits Manager
Young Adult Institute (YAI)
New York, NY
05.2016 - 10.2017
- Managed three Benefit Specialists, overseeing daily transactions for employee benefits.
- Administered 401(a), 403(b), and 457(b) retirement plans for active, retired, and terminated employees.
- Oversaw daily operations of employee benefit plans, including medical, dental, vision, life, and AD&D insurance.
- Coordinated annual open enrollment with Human Resources, Insurance Carrier, and Broker.
- Led communication and education efforts related to open enrollment for all employees.
- Monitored medical plan utilization through claims analysis to improve employee experience.
- Developed ongoing benefit training for new hires to facilitate effective usage of agency benefits.
- Processed monthly insurance billing and conducted thorough accuracy reviews.
Assistant HR Manager
Young Adult Institute (YAI)
Manhattan, NY
09.2015 - 05.2016
- Oversaw leave of absence processes, including Workers' Compensation, FMLA, and disability claims.
- Maintained benefit records by developing efficient recordkeeping systems and processing new-hire benefits.
- Resolved employee inquiries regarding benefit policies and procedures to ensure clarity.
- Established strong relationships with benefit providers to expedite the delivery of employee benefits.
- Conducted training sessions on new-hire benefits to enhance employee understanding.
- Administered wellness initiatives that promoted engagement and improved overall employee health.
- Assisted Director of Human Resources in addressing employee relations issues within the organization.
Human Resources Specialist
Young Adult Institute (YAI)
New York, NY
12.2006 - 09.2015
- Oversaw full-cycle recruitment for Special Education Teachers and therapy professionals.
- Conducted pre-hire screenings and managed clearance processes.
- Facilitated monthly Benefits Orientation sessions for new staff members.
- Administered Health Reimbursement Account (HRA) for agency employees.
- Assisted employees regarding benefits and administrative inquiries.
Education
Master of Science - Human Resources
Capella University
Minneapolis, MN12-2012
Bachelor of Science - Business Management
Mercy University
Dobbs Ferry06-2006
Skills
- Leave administration and employee benefits
- Benefits communication and education
- Open enrollment coordination
- Employee relations and engagement
- Performance management
- Problem-solving
Timeline
Employee Benefits Manager
Partnership Solutions
06.2021 - Current
Human Resources Manager
Partnership Soutions
07.2018 - 06.2021
Human Resources Manager
Crystal Run Village
10.2017 - 07.2018
Benefits Manager
Young Adult Institute (YAI)
05.2016 - 10.2017
Assistant HR Manager
Young Adult Institute (YAI)
09.2015 - 05.2016
Human Resources Specialist
Young Adult Institute (YAI)
12.2006 - 09.2015
Master of Science - Human Resources
Capella University
Bachelor of Science - Business Management
Mercy University
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