Suzanne Bunney
Port Saint Lucie,FL
Summary
Results-driven Office Manager with a strong background in administrative operations and customer relationship management. Led process improvements that enhanced office productivity and significantly improved patient experiences in high-volume medical settings, while cultivating strong professional relationships with vendors and clients.
Overview
29
29
years of professional experience
Work History
Authorization Billing Specialist
Prestige Medical Billing
Stuart, Florida
05.2026 - Current
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Reviewed and verified insurance claims for accuracy and compliance with policies.
- Utilized electronic health record systems to maintain accurate billing information.
- Maintained accurate records of collections, adjustments and denials in the system.
- Expedited payments by verifying accuracy and currency of vendor information.
- Developed strong professional rapport with vendors and clients.
Front Office Administrator
Cleveland Clinic
Stuart, USA
11.2021 - Current
- Managed front office operations in high-volume medical setting, delivering efficient administrative and customer support to patients and staff.
- Coordinate scheduling, patient intake, financial processing, and medical recordkeeping.
- Reconciled patient account files and generated precise monthly financial reports to ensure accurate financial tracking.
- Led process improvements to streamline office workflows and enhance patient experience.
- Mentor and train new staff in systems and best practices, supporting departmental excellence.
Lead Office Manager & Head Trainer
Saylor Physical Therapy
01.2016 - 11.2021
- Directed office operations across multiple clinic locations, ensuring efficiency and continuity of care.
- Trained and mentored administrative teams, enhancing service delivery consistency across clinic locations.
- Developed and implemented scheduling protocols for therapists, optimizing appointment flow.
- Managed accounts payable/receivable, budget planning, and vendor contracts to support financial health and operational stability.
- Spearheaded regional marketing campaigns and cultivated referral relationships, resulting in increased patient volume.
- Organized internal team-building events and coordinated logistics for company-wide meetings.
Assistant Pastry Chef
Wynn & Encore Hotels
Las Vegas, USA
01.2010 - 01.2013
- Supervised AM and PM pastry production for large-scale events and restaurant operations, serving up to 10,000 guests.
- Trained and managed team of 10+ employees, ensuring adherence to quality and safety standards for all pastry productions.
- Received 'All Star Award' for demonstrating leadership and innovative production planning that enhanced operational efficiency.
Advanced Pastry Cook
Walt Disney World Swan and Dolphin
Orlando, USA
01.2005 - 01.2010
- Directed pastry production and banquet setups for events serving up to 6,000 guests, ensuring quality and timeliness.
- Trained and supervised a team of 5+ pastry cooks, fostering skill development and maintaining high standards.
- Honored with 'Shining Star Award' for demonstrating exceptional teamwork and service quality.
Additional Hospitality Experience
01.1998 - 01.2005
- Led pastry and bakery operations in high-volume resort and foodservice settings, contributing to guest satisfaction.
- Earned recognition for delivering exceptional service and cultivating strong customer relationships.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Graduate -
Culinary Institute of America
Hyde Park, NY01-2001
Certificate - Culinary Arts
Ulster BOCES Vo-Tech Center
Goshen, NY01-1999
Skills
- Customer relationship management
- Customer service
- Attention to detail
- Time management
- Multitasking and organization
- Problem solving
- Verbal and written communication
- Effective communication
- Team collaboration
- Relationship building
Timeline
Authorization Billing Specialist
Prestige Medical Billing
05.2026 - Current
Front Office Administrator
Cleveland Clinic
11.2021 - Current
Lead Office Manager & Head Trainer
Saylor Physical Therapy
01.2016 - 11.2021
Assistant Pastry Chef
Wynn & Encore Hotels
01.2010 - 01.2013
Advanced Pastry Cook
Walt Disney World Swan and Dolphin
01.2005 - 01.2010
Additional Hospitality Experience
01.1998 - 01.2005
Graduate -
Culinary Institute of America
Certificate - Culinary Arts
Ulster BOCES Vo-Tech Center