Nadege Jocelyn Charles

• Oversaw verification of billing statements to maintain accuracy and compliance with organizational standards.
• Contributed to the development of financial reports, providing essential insights for management decisions.
• Implemented billing software solutions to optimize invoicing workflows and drive operational efficiency.
• Directed accounts receivable activities, promoting prompt payments and resolving any discrepancies.

• Managed front office operations, greeted patients, and answered multi-line phone systems.
• Scheduled, confirmed, canceled, and rescheduled appointments.
• Registered patients and verified insurance eligibility and demographic information.
• Submitted insurance claims and resolved billing issues with insurance carriers.
• Processed insurance claims with attention to detail, ensuring compliance with regulations and company policies.
• Reviewed and analyzed claim denials, identifying trends to enhance submission accuracy.
• Processed prior authorizations and maintained confidential medical records.
• Collected patient co-pays, posted payments, entered charges, maintained payment plan, and balanced daily receipts.
• Filed, copied, scanned, and faxed medical records and physician documentation.
• Reviewed CPT and ICD-10 coding for accuracy.

• Verified CPT codes, approved services, providers, and authorization dates.
• Updated electronic patient records and communicated authorization status to providers and authorization dates.
• Processed insurance authorizations efficiently to ensure timely patient care and resource allocation.
• Reviewed and verified patient eligibility for services, enhancing accuracy in authorization submissions.
• Collaborated with healthcare providers to obtain necessary documentation for authorization requests.
• Monitored and tracked authorization statuses, resolving discrepancies promptly to prevent service delays.

• Verified insurance eligibility, benefits, and patient demographic information.
• Communicated with patients and insurance providers to clarify coverage details and resolve issues.
• Maintained detailed records of insurance verifications and adjustments for compliance. purposes.
• Answered multi-line telephone systems and responded to patient inquiries.
• Maintained medical records and performed copying, scanning, and faxing of patient documents.

• Welcomed patients and completed registration and check-in procedures.
• Verified insurance coverage and updated patient demographic information.
• Coordinated appointment scheduling and managed patient flow efficiently.
• Communicated effectively with healthcare providers regarding patient needs and preferences.
• Maintained medical records and performed copying, scanning, and faxing of patient documents.
• Collected patient co-pays and processed credit card payments while maintaining accurate financial records.

Early Childhood Development-Nova Southeastern University, FL