Suzanne Burgess

Supported faculty and staff by providing supervision to children during lunch and recess in classes Kindergarten through fifth grade.

• Communicated with children to provide comfort, encouragement and positive reinforcement.
• Notified appropriate personnel of concerns regarding children's health, behavior or emotional state.
• Rendered first aid and immediate assistance to students on emergency basis.
• Observed and monitored children's play activities.
• Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.

• Worked closely with external/internal wholesalers to determine appropriate marketing offerings and strategies for business needs.
• Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
• Created and managed campaigns to support product launches, promotions, and other initiatives.
• Coordinated with internal teams on the design, production, and distribution of marketing materials.
• Worked with management team to oversee and monitor marketing strategy.
• Managed creation of marketing materials, collateral and sales support tools.

• Worked with portfolio managers and senior management to create quarterly Board reviews to be reviewed by the Fidelity Board of Trustees.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Exercised good judgment and decision-making in escalating concerns and resolving issues. Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
• Established processes to ensure efficient workflow throughout the organization.
• Recruited and trained new employees to meet job requirements.
• Reviewed completed work to verify consistency, quality and conformance.

• Reviewed all marketing materials to be used in Fidelity advertisements, as well as prospectuses.
• Edited or rewrote written collateral and submitted for approval by manager.
• Identified potential risks associated with launching new products or services based on review results.
• Worked closely with management team to provide updates on progress of reviews being conducted.
• Provided timely information and work output to supervisors and team members.
• Provided training and guidance to junior reviewers regarding best practices when conducting reviews.

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Developed strong relationships with customers by providing personalized assistance and support.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.