Suzanne Burstein
Lake Worth,FL
Summary
Accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills. .
Overview
29
29
years of professional experience
Work History
Virtual Customer Experience Specialist/Account Management
Comcast
08.1994 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and resolving issues.
- Streamlined department processes for improved efficiency and productivity.
- Developed strong relationships with clients, leading to increased trust and repeat business.
- Provided exceptional service to high-value clients, resulting in strong retention rates and long-term partnerships.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Education
Bachelor of Science - Hospitality Administration And Management
Florida State University
Tallahassee, FLSkills
- Customer relationship management
- Sales expertise
- Client retention
- Product knowledge
- Conflict resolution
- Adaptability and flexibility
- Empathy and understanding
- Performance tracking
- Attention to detail
- Goal setting
Accomplishments
Golden Ticket Award winner for top 5% in performance matrix for 10 years
Scored exceptional on Behavior Effectiveness Measurement
Selected for User Acceptance Testing Team in 2022 and 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Virtual Customer Experience Specialist/Account Management
Comcast
08.1994 - 12.2023
Bachelor of Science - Hospitality Administration And Management
Florida State University