Suzanne Clark
Stuarts Draft,DC
Summary
Accomplished RN Case Manager with a proven track record at Augusta Health, enhancing patient care through comprehensive case management and a multidisciplinary approach. Expert in chronic disease management and compassionate patient advocacy, significantly reducing hospital readmission rates. Skilled in clinical assessment and interdisciplinary collaboration, ensuring optimal patient outcomes and satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
RN Case Manager
Augusta Health Palliative
03.2020 - Current
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
RN Case Manager
Augusta Health Case Management
10.2010 - 03.2020
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
RN Care Manager
Augusta Health Home Health
04.2007 - 10.2010
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
Education
Associate of Science - Nursing
Tidewater Community College
Portsmouth, VA05.1988
Skills
- Chronic Disease Management
- Discharge Planning
- HIPAA Compliance
- Multidisciplinary Approach
- Care Coordination
- Home care management
- Utilization review
- Case Evaluation
- Clinical assessment
- Community Resources
- Medication Management
- Quality Improvement
- Palliative Care
- Case Management
- Critical Thinking
- Compassionate and Caring
- Interdisciplinary Collaboration
- Training staff
- Wound Care
- Strong Clinical Judgment
- Documentation
- Patient and family advocacy
- Decision-Making
Certification
Certified Case Manager
Timeline
RN Case Manager
Augusta Health Palliative
03.2020 - Current
RN Case Manager
Augusta Health Case Management
10.2010 - 03.2020
RN Care Manager
Augusta Health Home Health
04.2007 - 10.2010
Associate of Science - Nursing
Tidewater Community College
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