Suzanne Emerson
Long Beach,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Great at working effectively unsupervised and quickly learning new skills.
Overview
14
14
years of professional experience
Work History
Resident Manager
G.J. Property Services
Long Beach, CA
05.2015 - 04.2024
- Provided customer service and responded to tenant inquiries regarding maintenance, rent payments, or other issues.
- Conducted regular property inspections and reported any necessary repairs or improvements.
- Developed and enforced policies to ensure the safety of tenants and compliance with local laws.
- Familiar with appfolio
- Screened prospective tenants by verifying references and conducting background checks.
- Ensured that all common areas were kept clean and in good repair at all times.
- Collected rent from tenants in a timely manner and tracked late payments accordingly.
- Drafted legal documents such as eviction notices in accordance with applicable laws.
- Facilitated communication between tenants and landlords to resolve conflicts peacefully.
- Identified cost-saving opportunities for owners while maintaining high standards of living for residents.
- Kept building up-to-date with current fire and health code standards.
- Maintained updated resident records and coordinate move-in and move-out logistics.
- Drafted and distributed maintenance notices concerning renovations, water shut-offs and alarm testing.
- Responded promptly to emergencies involving staff or residents and coordinated appropriate responses.
- Prepared and submitted monthly tenant visit logs.
Sales Trainer
AGR global
Santa Ana, CA
09.2010 - 08.2014
- Developed and implemented comprehensive sales training programs for new and existing employees.
- Provided one-on-one coaching to sales representatives on effective communication techniques.
- Conducted monthly sales meetings to review performance, discuss best practices, and set goals.
- Started on the sales floor working on behalf of a Gas and electric company. Making calls from a lead list.
- Sales goal of 26 sales a week. Hitting my sales goal week after week.
- After 4 months, They promoted me to taking incoming customer calls for retention, for entrust energy that was based in Texas. With a retention goal of 30 customers a week.
- I was then promoted 3 months after to trainer supervisor.
- I was in charge of training every new employee that walked thru the door. (average 10-15 per class per day)
Education
CAMM Course - Real Estate
Apartment Association of Long Beach
Long Beach, CA06-2015
Skills
- Supply Coordination
- Security management
- Property Management
- Resident assistance
- Rule Enforcement
- Vendor coordination
- Data Entry
- Market Tracking
Timeline
Resident Manager
G.J. Property Services
05.2015 - 04.2024
Sales Trainer
AGR global
09.2010 - 08.2014
CAMM Course - Real Estate
Apartment Association of Long Beach