Dwayne Hosein
Queens,NY
Summary
Results-driven Resident Manager excels in optimizing resident care through strategic staff training and scheduling. Proactively maintains safety compliance and swiftly addresses issues, contributing to a positive living experience and operational efficiency in property management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Resident Manager
Jamaica Towers
Ny, NY
11.2015 - Current
- Maintained compliance with current fire and health code standards to ensure resident safety.
- Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
- Coordinated adequate coverage for resident needs with organized staff schedules and assignments.
- Oversaw daily activities of tenants, subcontractors, and property management to ensure smooth operations.
- Oversaw daily operations, maintenance and administration of various properties.
- Managed routine maintenance and emergency response services provided by contractors and vendors.
- Maintained updated resident records and coordinated move-in and move-out logistics.
- Compiled monthly manager's report detailing data and events for board members and management review.
- Drafted and distributed maintenance notices concerning renovations, water shut-offs and alarm testing.
- Created staff schedules based on community needs.
Building Superintendent
Nealco Towers
Ny, NY
02.2013 - 11.2015
- Monitored facilities to identify and prioritize maintenance and repair needs.
- Coordinated building operations, maintenance and improvements.
- Planned and managed general repairs and maintenance and construction projects.
- Addressed occupant complaints and resolved issues to ensure tenant satisfaction.
- Conducted property walkthroughs to inspect building and occupant standards.
- Performed building maintenance tasks, including replacing door locks and repairing heating and air conditioning systems.
- Ordered and managed inventory of cleaning supplies and maintenance materials to maintain operational efficiency.
- Collected rents, deposits and payment of insurance premiums.
Handyman
Techkin Enterprise
Ny, NY
05.2008 - 01.2013
- Utilized hand and power tools for efficient repairs, ensuring high-quality outcomes.
- Resolved electrical and plumbing issues by diagnosing problems and implementing effective solutions.
- Executed preventive maintenance and repairs on buildings and equipment, leveraging plumbing and electrical skills to maintain cleanliness and safety.
- Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
- Repainted walls, removing old paint or wallpaper and preparing surfaces for new applications.
- Pulled damaged and old carpet and wood flooring to eliminate issues such as mold and remove outdated styles.
- Addressed service calls promptly, replacing filters, smoke alarms, and locks to enhance tenant safety and well-being.
- Kept interior and exterior of buildings clean, safe and welcoming.
- Built reputation for excellent handyman services by taking pride in craftsmanship and attention to detail.
- Provided prospective customers with professional quotes detailing materials, labor and customization expenses for handyman jobs.
Education
High School Diploma -
Siparia Senior
Trinidad06-2005
Some College (No Degree) -
Penal Junior
TrinidadSkills
- Property Management Regulations
- Resident Safety Coordination
- Maintenance Oversight
- Building maintenance
- Property inspections
- Safety compliance
- Safety inspections
- Violation Resolution
- Repair Planning
- Operations Management
- Project management
- Construction Project Oversight
- Operational Budgeting
- Budget oversight
- Cost control
- Supply Coordination
- Staff Coordination
- Staff scheduling
- Team leadership
- Employee training
- Client Relations
- Customer Relations
- Customer support
- Team collaboration
- Teamwork
- Employee motivation
- Organizational skills
- Work Planning
- Performance Assessment
- Facility Condition Assessment
- Inspect buildings
- Security Monitoring
- Basic Mathematics
- Data Entry
- Data entry
- Reliability
- Problem-solving
- Decision-making
- Goal setting
- Team building
- Sustainability Practices
- Maintenance management
- Maintenance
- Problem resolution
- Rule enforcement
- Budget oversight
Certification
- P-99
- S-95
- F-01
- A-35
- OSHA-30
- A2L Refrigerants & New York City Regulations
- Microsoft PowerPoint Intermediate
- Microsoft Excel Advanced
- Microsoft Word Advanced
- Microsoft Excel: Basics
- Presentation Skills
- Customer Service
- Tools of the Trade
- Disaster Preparedness
- Chemical Hazard Communications
- Basic Principles of Electricity
- Basic Budgeting
- Carbon Monoxide Awareness
- Asbestos Awareness
- Business Writing: Letters & Emails
- Fire Extinguisher Safety
Education and Training
other,other
Languages
English
Timeline
Resident Manager
Jamaica Towers
11.2015 - Current
Building Superintendent
Nealco Towers
02.2013 - 11.2015
Handyman
Techkin Enterprise
05.2008 - 01.2013
High School Diploma -
Siparia Senior
Some College (No Degree) -
Penal Junior