Suzanne Goodwin
Lakewood,WA
Summary
Customer-focused operations leader with 15+ years of experience in retail management, healthcare environmental services, and office administration. Proven track record of improving operational efficiency, increasing revenue, strengthening compliance, and leading high-performing teams in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Store Manager / Deli Associate
Hess Bakery and Deli
06.2024 - Current
- Oversee daily operations for a high-volume specialty deli generating approximately $2.6M+ in annual revenue, driving a 12% increase in average daily sales through upselling training, strategic product placement, and seasonal promotions.
- Lead, coach, and schedule a team of 8–12 employees, reducing turnover by 15% by implementing clear role expectations, cross-training, and consistent performance feedback.
- Reduced product waste by 18% by introducing tighter inventory rotation practices, improved ordering forecasts, and vendor negotiation adjustments.
- Maintained 98% in-stock rate on high-demand items by tracking sales trends and adjusting weekly order cycles.
- Sustained zero critical health code violations by reinforcing food safety training, daily sanitation checklists, and internal compliance audits.
- Maintained a 95%+ customer satisfaction rate by personally resolving escalated concerns and reinforcing hospitality-focused service standards.
Environmental Services
Insight Global
10.2023 - 06.2024
- Maintained sanitation across 20+ patient rooms and high-traffic ER units per shift, improving room turnover efficiency by 20% through workflow prioritization and coordinated communication with nursing staff.
- Achieved 100% compliance on infection prevention audits by strictly following CDC, OSHA, and hospital protocol standards.
- Maintained a zero-incident safety record through proper PPE use, biohazard disposal procedures, and chemical handling training.
- Recognized for reliability during peak intake periods by proactively adjusting cleaning priorities to support patient flow.
Environmental Services
Pacific Building Services
12.2019 - 08.2023
- Cleaned and disinfected 15–25 patient rooms per shift, maintaining sanitation compliance scores above 95% through strict adherence to hospital infection control procedures.
- Reduced ER room turnaround time to an average of 30 minutes by streamlining supply staging and following standardized cleaning protocols.
- Ensured safe handling of biohazard materials with zero OSHA violations by maintaining consistent procedural compliance.
- Strengthened cross-team coordination by communicating room readiness promptly to nursing and clinical staff.
Office Manager
Silver Miracles
Gig Harbor, WA
01.2015 - 03.2019
- Increased annual sales by 22% over three years by improving merchandising layout, launching loyalty-based customer retention efforts, and training staff in consultative selling techniques.
- Managed full-cycle financial operations for a business that scaled revenue from $80K to $500K annually, overseeing accurate bookkeeping, payroll processing, and timely vendor payments while supporting rapid growth.
- Reduced inventory shrinkage by 15% by implementing improved tracking systems and tighter receiving procedures.
- Recruited, trained, and supervised 6–10 employees, improving team retention and productivity through structured onboarding and performance coaching.
- Strengthened brand loyalty by fostering personalized customer engagement and community-based marketing initiatives.
Office Manager
SMR Construction
Seaside, OR
08.2009 - 08.2011
- Supported $12M+ in annual project volume, improving cash flow by reducing outstanding receivables by 25% through structured follow-up systems and billing accuracy improvements.
- Coordinated communication between project managers, subcontractors, and vendors, reducing scheduling delays by 15% through centralized documentation and tracking systems.
- Processed payroll for 10–15 field employees, ensuring compliance with labor regulations and accurate reporting.
Office Manager
Colorado Property Improvements
08.2001 - 05.2009
- Oversaw administrative and financial operations for 40+ projects annually, keeping projects within 5% of projected budgets through detailed cost tracking and vendor negotiation.
- Improved operational efficiency by 20% by standardizing workflow systems and project documentation processes.
- Maintained client satisfaction above 90% by ensuring clear communication, timely billing, and consistent project updates.
Education
GED -
Roy J. Wasson High School
ColoradoSkills
- Customer service
- Problem-solving
- Multitasking and organization
- Inventory management
- Process improvements
- Employee training
- Operations
- Payroll management
- Cash management
- POS systems
- Vendor management
- Shift scheduling
Timeline
Store Manager / Deli Associate
Hess Bakery and Deli
06.2024 - Current
Environmental Services
Insight Global
10.2023 - 06.2024
Environmental Services
Pacific Building Services
12.2019 - 08.2023
Office Manager
Silver Miracles
01.2015 - 03.2019
Office Manager
SMR Construction
08.2009 - 08.2011
Office Manager
Colorado Property Improvements
08.2001 - 05.2009
GED -
Roy J. Wasson High School