Suzanne Harris
Halethorpe,MD
Summary
Adaptable retail professional with experience in cashiering, department organization, and customer support. Strong background in POS systems, promotional discounts, and cash handling, with a proven ability to answer questions, process returns, and support a smooth checkout experience.
Overview
10
10
years of professional experience
Work History
Customer Service Cashier
Walgreens
Arbutus, Maryland
05.2022 - 09.2023
- Processed customer purchases through Walgreens register and payment systems.
- Applied coupons, discounts, and rewards during checkout, enhancing customer experience and promoting store loyalty.
- Processed product returns at front counter to ensure customer satisfaction., exchanges, and receipt issues at front counter, ensuring customer satisfaction and seamless service.
- Greeted shoppers and answered questions about store merchandise.
- Fielded incoming phone calls from customers regarding product availability or store locations, providing accurate information and support.
- Arranged merchandise on shelves to maintain store organization and presentation., racks, cases, bins, and tables with new or transferred merchandise.
Customer Service Lead
Giant Food Stores
Pasadena, Maryland
11.2019 - 08.2020
- Supervised front-end service desk operations at Giant Food Stores
- Resolved customer complaints through calm, professional communication, and enhancing customer satisfaction.
- Resolved issues escalated from team members or customers efficiently.
- Consulted with customers regarding needs and addressed concerns.
- Trained cashiers on POS procedures and customer service standards
- Processed returns, exchanges, and refunds following store policies
- Supported self-checkout lanes and guided customers through transactions, improving service efficiency.
- Communicated store promotions and service updates to customers
advance crew leader
flaggger force
Glen Burnie, Maryland
04.2013 - 09.2018
- Led Flagger Force traffic control crews on active roadway work zones.
- Directed safe placement of cones, signs, and lane closure equipment.
- Monitored crew compliance with company safety rules and roadside procedures.
- Coordinated daily field assignments with supervisors and project teams.
- Trained new Flagger Force employees on flagging and site setup.
- Communicated changing traffic conditions to crews and adjacent workers.
Education
High School Diploma -
Lansdowne Senior Highe
Lansdowne,MD06-1990
Skills
- POS systems
- Payment processing
- Cash handling
- Returns management
- Promotional discounts
- Customer service
- Department organization
Timeline
Customer Service Cashier
Walgreens
05.2022 - 09.2023
Customer Service Lead
Giant Food Stores
11.2019 - 08.2020
advance crew leader
flaggger force
04.2013 - 09.2018
High School Diploma -
Lansdowne Senior Highe