Suzanne Hodges
Converse,TX
Summary
Attentive Behavioral Health Specialist promoting great communication skills coupled with the capability to work independently and as a member of a highly effective team. A bilingual (Korean) individual knowledgeable in finding appropriate resources and services for patients of all ages. Ready to take on new challenges by assisting patients. Currently holds active TS/SCI Clearance.
Overview
9
9
years of professional experience
Work History
Physical Evaluation Board Liason Officer Assistant
Anthony And Associates
Fort Sam Houston, TX
01.2024 - Current
- Ensured that service members have access to information about their evaluation and potential discharge, and assisting with filing appeals or requesting waivers.
- Organized and coordinated meetings between senior management and other departments across the organization.
- Acted as the main contact for Active duty and Reserve Sailors/Marines stationed in Ft. Sam Houston, Lackland AFB, Ft. Worth, and Corpus Christi.
- Consistently delivered top-tier customer service through face-to-face interactions and telephone conversations.
- Performed counseling, data collection, medical coordination, and procedural work related to Integrated Disability Evaluation System (IDES).
- Works with Service Members who have multiple and severely disabling conditions, to include polytrauma, burn victims, traumatic brain injury, or post-traumatic stress disorder.
Behavioral Health Specialist
US Army Reserve
San Antonio, TX
03.2022 - Current
- Assessed patient needs and recommended appropriate courses of treatment.
- Documented information for charts, progress reports, assessments and other paperwork within specific timeframes.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Participated in assessments and visits with patients.
Patient Care Coordinator
HearingLife
San Antonio, TX
05.2022 - 01.2024
- Scheduled evaluations and procedures for patients.
- Communicated with patients to ensure quality of care and develop care plans.
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
- Interviewed patients to evaluate service and gather recommendations for improvement.
- Provided administrative support for patient care staff.
- Processed patient intake information and updated medical records prior to treatment.
- Completed insurance verifications and claim forms for patient intake and processing.
- Educated patients and caregivers in the use of at-home healthcare equipment.
MQ-1 Operator
US Army
Fort Bragg, NC
02.2016 - 02.2022
- Conducted in-depth pre- and post-flight checks for safety and operational compliance, which lead to a 90% increase in flight readiness.
- Operated radio equipment to contact control towers for takeoff clearances, arrival instructions and other information that prevented in-flight accidents.
- Monitored engine operation, fuel consumption and functioning of aircraft systems during flights, which ensured 100% safer flights.
- Maintained total accountability over $20 Million in equipment with no losses.
- 540.2 total flight hours.
Administrative Assistant
Choctaw Contracting Services
Camp Humphreys, South Korea
07.2015 - 01.2016
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Maintained organized filing system of paper and electronic documents.
- Fostered productivity by coordinating itinerary and scheduling appointments.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Education
Master of Social Work - Social Work
Walden University
Minneapolis, MN01-2026
Bachelor of Science - Psychology
University of Maryland Global Campus
12.2022
Skills
- Fluent in Korean
- Communication
- Customer service
- Problem-Solving
- Critical Thinking
- Adaptability
- Microsoft Office expertise
- Resiliency
- Data Management
Timeline
Physical Evaluation Board Liason Officer Assistant
Anthony And Associates
01.2024 - Current
Patient Care Coordinator
HearingLife
05.2022 - 01.2024
Behavioral Health Specialist
US Army Reserve
03.2022 - Current
MQ-1 Operator
US Army
02.2016 - 02.2022
Administrative Assistant
Choctaw Contracting Services
07.2015 - 01.2016
Master of Social Work - Social Work
Walden University
Bachelor of Science - Psychology
University of Maryland Global Campus
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