Work Preference
Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certification
Timeline
Receptionist
Open To Work

Suzanne Knowles

La Center,WA

Work Preference

Desired Job Title

Fleet Safety and Compliance AdministratorOffice ManagerOffice Support Supervisor II, Facilities OperationsCustomer Account ManagerOwner General Manager | Office Manager

Work Type

Full Time

Location Preference

On-Site
Location: La Center, WA, USVancouver, WA
Open to relocation: Yes

Salary Range

$75000/yr - $200000/yr

Important To Me

Paid sick leave401k matchStock Options / Equity / Profit SharingPaid time offWork from home optionWork-life balanceCareer advancementCompany CultureFlexible work hours

Summary

Experienced Administrative Professional with over 20 years in office management, bookkeeping, and regulatory compliance. Skilled in calendar management, communication facilitation, and multi-state operations oversight. Specializes in process optimization, workplace safety, and confidentiality maintenance, with strengths in risk management, policy development, and audit procedures.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Fleet Safety and Compliance Administrator

Grandview Enterprises, Inc.
05.2013 - Current
  • Maintained audit-ready records ensuring compliance with FMCSA, DOT, OSHA, and Clearinghouse regulations for over 50 CDL Class A drivers.
  • Managed multi-state fleet registrations, permits, 2290 tax returns and UCR filings to sustain continuous operations across jurisdictions.
  • Maintained personnel and training records with audit-ready documentation of licenses, certifications, and safety competencies.
  • Documented and processed physical damage, liability, cargo, and accident claims to expedite insurance settlements and legal resolutions.
  • Negotiated ELD and mobile device contracts achieving annual cost savings of $20,000.
  • Implement human resource policies and procedures that align with company goals and comply with labor laws.
  • Provide accurate payroll, financial reports for multi-cycle reconciliation.
  • Provided executive-level support to senior leaders, managing complex calendars and strategic projects to improve decision timelines.
  • Secured and documented a PPP loan over $1.2M; managed full government forgiveness to restore cash flow.

Office Manager

Power Technology, Inc.
Woodland, WA
05.2011 - 09.2012
  • Ensured compliance with federal and multi-state payroll, sales, use tax, and DOT regulations to maintain audit readiness and avoid penalties.
  • Managed executive support, office, and human resource operations while producing accurate payroll and financial reports with reconciliations for daily, weekly, and monthly cycles.
  • Processed background checks and coordinated pre-hire drug screens to uphold hiring standards and reduce onboarding risk.
  • Scheduled and executed administrative projects to align with operational needs and meet firm deadlines.
  • Coordinated communications among finance, operations, vendors, and customers to ensure timely deliveries and swiftly resolve issues.
  • Maintained project timelines and budgets to control costs and optimize resource allocation across active projects.
  • Established and maintained project documentation to clarify team scope, enhancing cross-functional coordination and project delivery.
  • Identified project scope risks and proposed contingency plans to mitigate delays and protect schedules.
  • Managed bonding, lien releases, and insurance for construction projects to ensure contract compliance and reduce liability risk.

Office Support Supervisor II, Facilities Operations

Washington State University
Vancouver, WA
11.2010 - 05.2011
  • Recommended, initiated and finalized human resource actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire on-boarding.
  • Managed daily departmental operations and supervised office and mailroom staff, enhancing customer service and achieving measurable improvements in response times.
  • Provided administrative support to facilities project managers, including project accounting, payroll review, and work order management, ensuring accuracy of records.
  • Established and updated procedures, schedules, and priorities for staff to optimize workflow and maintain consistent service levels.
  • Devised solutions for atypical departmental issues to minimize service disruptions and meet requester needs with measurable results.
  • Maintained internal and vendor contract databases to streamline order and vendor processes, reducing processing delays.
  • Increased campus project tracking and job costing of billable projects by 75%.
  • Audited the work order database software to eliminate auto generated duplicate orders by 98%.
  • Restructured campus-wide departmental badge/key audit procedure for overall time savings of 33%.

Customer Account Manager

Dura Global Sourcing
Camas, WA
08.2007 - 09.2010
  • Delivered account support and explained service offerings to customers, enhancing customer retention and contributing to order growth.
  • Performed financial analysis of customer orders and product databases to inform pricing decisions and project deliverables.
  • Processed purchase orders with accurate pricing and MOQ checks, maximizing container utilization and improving shipping efficiency.
  • Prepared and issued invoices and statements for import/export transactions, ensuring accurate billing and timely collections.
  • Coordinated and audited incoming shipment documentation and reconciled discrepancies with purchase orders to ensure compliance and prevent customs hold-ups, preserving shipment continuity.
  • Compiled and analyzed cost and inventory data to prepare actionable reports for manufacturing and damaged-goods claims, expediting dispute resolution.
  • Provided administrative support to senior management across US and overseas operations, improving coordination and response times.

Owner General Manager | Office Manager

TriStone Granite & Marble | TouchStone Granite & Marble
03.2000 - 08.2007
  • Managed customer relations and delivered product presentations to architects, contractors and homeowners, producing measurable increases in project approvals.
  • Led daily operations for reception and warehouse teams, improving cross department coordination and workflow efficiency.
  • Administered accounts payable/receivable, progress billing, and payroll, ensuring accuracy in import/export shipping documentation.
  • Streamlined correspondence and inventory procurement processes, resolving discrepancies and maintaining accurate office and warehouse records.
  • Coordinated scheduling via Outlook and MS Project, maintaining installation timelines and minimizing scheduling conflicts for residential and commercial projects.
  • Supported budget preparation and monitored project costs to maintain financial control and informed management on all decision making.
  • Conducted human resources activities including recruiting, training, and personnel file management, supporting staffing stability and addressing performance issues.
  • Prepared and validated subcontract, material contract and client estimate documentation, and managed bonding, insurance and lien release processes.
  • Negotiated ocean freight, LTL logistics and overseas vendor pricing and conducted on-site QA in Spain to ensure product and process compliance.

Education

Certification - Bookkeeping

Coursera
Online
01-2026

Medical Front Office - Medical Terminology

Concorde Career College
Portland
01-2012

Project Management - Access Database, Excel, PowerPoint

New Horizons
Portland, OR
01-2000

Diploma - Office Administration & Travel

Chase Business College
Vancouver, WA
01-1985

High School Diploma -

Vashon Island High School
Vashon, WA

Skills

  • Fleet safety management
  • Compliance oversight
  • Vendor management
  • Data analysis
  • Negotiation skills
  • Attention to detail
  • Strong oral & written communication
  • Customer service
  • Reliability and discretion

Volunteer Experience

Vice President Fundraising, Skyview High School Band Dance Organization, 09/01/07, 06/30/09

Certification

Notary Public

Timeline

Fleet Safety and Compliance Administrator

Grandview Enterprises, Inc.
05.2013 - Current

Office Manager

Power Technology, Inc.
05.2011 - 09.2012

Office Support Supervisor II, Facilities Operations

Washington State University
11.2010 - 05.2011

Customer Account Manager

Dura Global Sourcing
08.2007 - 09.2010

Owner General Manager | Office Manager

TriStone Granite & Marble | TouchStone Granite & Marble
03.2000 - 08.2007

Certification - Bookkeeping

Coursera

Medical Front Office - Medical Terminology

Concorde Career College

Project Management - Access Database, Excel, PowerPoint

New Horizons

Diploma - Office Administration & Travel

Chase Business College

High School Diploma -

Vashon Island High School

Similar Profiles

CREATE PROFILE
Suzanne Knowles