Crystal Singleton

Houston

Summary

Results-driven professional with extensive experience in fleet safety management and passenger care. Proven track record in enhancing safety protocols and improving operational efficiency. Strong problem-solving skills contribute to effective risk management and compliance. Transitioning expertise into the technology sector to drive innovation and safety solutions.

Overview

years of professional experience

Certifications

Work History

Professional School Bus Operator / Safety Trainer

First Student Transportation

HOUSTON

11.2020 - 04.2022

Operated school buses safely on designated routes for student transportation.
Conducted pre-trip inspections to ensure vehicle safety and compliance standards.
Completed required paperwork for daily trips and maintenance logs accurately.
Operated two-way radio equipment effectively in order to communicate with dispatch personnel.
Managed student behavior during transit to ensure safety and compliance with conduct rules.
Communicated effectively with students, parents, and school staff regarding schedules.
Collaborated with dispatch to adjust routes based on traffic conditions or emergencies.
Developed positive relationships with faculty, staff, parents, and students.
Maintained order on the bus by enforcing student conduct rules.
Provided safe and reliable transportation for students to and from school each day.
Monitored student behavior to ensure adherence to safety rules during boarding, exiting, and street crossings.
Conducted safety workshops to improve employee knowledge of safety protocols and enhance compliance.
Facilitated hands-on training sessions for safe vehicle operation practices.
Collaborated with management to identify safety training needs and gaps.
Provided support and guidance to trainees during practical exercises to reinforce safe vehicle operation practices.
Maintained accurate records of all training activities including attendance logs.
Provided feedback on performance during training sessions and offered suggestions for improvement.

Professional Bus Operator

Aldine Independent School District

HOUSTON

12.2015 - 04.2018

Operated school buses safely in various weather and traffic conditions.
Conducted thorough pre-trip inspections to ensure vehicle safety and regulatory compliance.
Transported passengers on predetermined routes while obeying traffic regulations.
Followed established safety protocols during loading and unloading processes.
Maintained radio contact with dispatch to provide timely updates on delays and passenger concerns.
Assessed customer needs during trips in order to provide the best possible service experience.
Maintained orderly bus environment by managing passenger behaviors effectively.
Completed accident and incident reports accurately and legibly at end of scheduled shifts.
Kept vehicle clean inside and out by sweeping, mopping, vacuuming, washing windows.

Benefits Specialist

Aon Hewitt

The Woodlands

09.2009 - 06.2012

Guided employees through enrollment in benefit plans, clarifying plan options to ensure informed decisions.
Educated plan participants on benefits information, facilitating informed selections aligned with their needs.
Responded to employee inquiries regarding benefits eligibility and changes.
Clarified implications of life events, such as marriage or divorce, on benefits enrollment status to support accurate updates.
Processed benefit enrollment forms, changes, and terminations.

Education

High School Diploma -

Westfield High School

Houston, TX

05-2002

Skills

Safety training
Fleet safety management
Passenger management
DOT regulations
Vehicle inspection
Incident reporting

Technical aptitude
Problem solving
Time management
Multitasking
Adaptability

Certification

Class B CDL

Timeline