Eric Lucero
Austin,United States
Summary
Accomplished professional blending management and operational expertise across various roles. Specializes in safety compliance, team training, and customer service excellence. Strong military background reinforces leadership acumen and effective communication skills, driving team success and operational improvements.
Overview
14
14
years of professional experience
Work History
Professional Bus Operator/BTW & Cadet Trainer
MTM Transportation
Austin, Texas
08.2024 - Current
- Operated buses safely and efficiently across designated routes.
- Conducted pre-trip inspections to verify bus safety and functionality.
- Communicated effectively with dispatch regarding route changes or delays.
- Assisted passengers with special needs, ensuring accessibility and comfort.
- Enforced safety regulations to promote a secure environment for passengers.
- Collaborated with team members to enhance service quality and efficiency.
- Reported any incidents and accidents immediately to supervisors after ensuring safety of passengers was secure.
Amazon Delivery Driver
BBTX Logistics LLC
Austin, United States
10.2023 - 07.2024
- Delivered Amazon customer packages to front doors or businesses safely and undamaged, ensuring customer satisfaction.
- Navigated delivery routes efficiently to ensure timely package distribution.
- Operate a company cargo/sprinter van.
- Maintained vehicle cleanliness and functionality through regular inspections to ensure reliable delivery operations.
- Maintained vehicle cleanliness and functionality through regular inspections.
- Followed safety regulations while operating vehicles in varying conditions to mitigate risks and ensure safety compliance.
Assistant Manager
Smart Pawn & Jewelry
Austin, United States
04.2022 - 01.2023
- Managed and assigned individual duties to a team of 5-7 employees in a retail environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained new staff on company policies and operational procedures effectively.
- Coordinated customer service efforts to enhance client satisfaction and retention.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Read and explain our stores P&L to other store managers, district, and regional managers.
- Oversaw inventory management processes to ensure accurate stock levels.
- Managed communications with vendors to ensure strong and effective supplier relationships.
- Implemented marketing strategies to promote services and attract customers.
- Monitored sales performance to identify trends and improve service offerings.
- Handled vendor communications to maintain strong supplier relationships.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Perform duties with or without store manager available.
Assistant Manager
Cash America Pawn
Austin, United States
12.2013 - 04.2022
- Assisted in managing daily operations at a retail pawn and jewelry store.
- Manage, assign and delegate individual duties to our team of 5-7 employees.
- Coordinated customer service efforts to enhance client satisfaction and retention.
- Managed customer service inquiries and complaints in a timely manner.
- Oversaw inventory management processes to ensure accurate stock levels.
- Handled vendor communications to maintain strong supplier relationships.
- Implemented marketing strategies to promote services and attract customers.
- Read and explain our stores P&L to other store managers, district, and regional managers.
- Ensured compliance with safety regulations and company policies.
Specialist
Army National Guard
, United States
02.2015 - 02.2021
- Commendations & Awards.
- Texas Adjutant General's Individual Award - the Adjutant General's Individual Award is awarded to members of the Texas military forces who, while serving in any capacity with the Texas military forces, shall have distinguished himself/herself by meritorious achievement or outstanding service, when such action or duty is extremely noteworthy but of a lesser degree than that required for award of a higher State of Texas decoration.
- Humanitarian Service Medal & Award- State & Federal-The Humanitarian Service Ribbon is awarded to those who distinguish themselves by meritorious direct participation in a DOD-approved, significant military act or operation of a humanitarian nature.
- Army Reserve Component Achievement Medal
- National Defense Service Medal
- Recognized with Army Service Ribbon for commitment to duty.
- Operated and maintained communication equipment for military operations.
- Installed and configured tactical communication systems for field missions.
- Provided training on radio and data systems to unit personnel.
- Collaborated with team members to improve signal support processes.
- Monitored communication networks for performance and reliability issues.
- Developed technical documentation for signal support procedures and protocols.
- Coordinated equipment logistics for training exercises and deployments.
- Resolved software related issues on communication systems.
- Installed, operated, and maintained radio, data, and other communication systems.
Shipping and Receiving
CALENDAR CLUB
06.2012 - 12.2012
- Received and inspected packages to ensure quality before shipping to customers.
- Correct any errors and ensure packages are safely processed to shipping.
- Maintained efficient flow of supplies and finished products by coordinating with shipping and receiving departments.
- Adhered to company policies and procedures for order fulfillment, shipping, and receiving.
Server/Cook
MOM'S CAFE
Round Rock, United States
05.2012 - 06.2012
- Cooked orders received from staff/servers to ensure timely service.
- Serve customers orders to their tables.
- Serve customers' orders to their tables.
- Cook orders received by staff/servers.
- Maintained cleanliness and organization of dining area and service stations.
Education
High school Diploma -
Del Valle High School
Del Valle, TXSkills
- Public Transit Operations
- Bus Operation
- Route Optimization
- Safety Compliance
- Defensive Driving
- Safety Training
- Safe Transport Practices
- Accident Documentation
- Customer Support
- Customer service
- Effective communication
- Shift Management
- Management
- Assistant Manager Experience
- Store Management Experience
- Profit & Loss
- Military Experience
- Warehouse Experience
- Emergency Procedures
Military Service
Army National Guard, United States, Specialist, 02/01/15, 02/28/21, Texas Adjutant General's Individual Award, Humanitarian service ribbon- State & Federal
Personal Information
Army National Guard, United States, Specialist, 02/01/15, 02/28/21, Texas Adjutant General's Individual Award, Humanitarian service ribbon- State & Federal
Timeline
Professional Bus Operator/BTW & Cadet Trainer
MTM Transportation
08.2024 - Current
Amazon Delivery Driver
BBTX Logistics LLC
10.2023 - 07.2024
Assistant Manager
Smart Pawn & Jewelry
04.2022 - 01.2023
Specialist
Army National Guard
02.2015 - 02.2021
Assistant Manager
Cash America Pawn
12.2013 - 04.2022
Shipping and Receiving
CALENDAR CLUB
06.2012 - 12.2012
Server/Cook
MOM'S CAFE
05.2012 - 06.2012
High school Diploma -
Del Valle High School