Suzanne Mason
Cottonwood,CA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Billing Manager
Servpro Of North Shasta
2014.08 - Current
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
Receiving Mangaer
Walmart Distribution Center
2004.04 - 2012.02
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Conducted regular audits of warehouse inventory, ensuring accuracy and accountability within the team.
- Managed inbound receiving departments.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Coordinated logistics operations including scheduling truck deliveries and managing dock appointments efficiently.
- Streamlined receiving processes by implementing efficient inventory management systems.
Education
High School Diploma -
Red Bluff High School
Red Bluff, CA06.1992
Skills
- Personnel Oversight
- Audit Support
- Accounts receivable management
- Training and mentoring
- Staff Training and Development
- Project Leadership
- Staff Management
- Strategic Planning
- Operations Management
- Project Management
- Cross-Functional Teamwork
Timeline
Billing Manager
Servpro Of North Shasta
2014.08 - Current
Receiving Mangaer
Walmart Distribution Center
2004.04 - 2012.02
High School Diploma -
Red Bluff High School
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