Suzanne Mata
Orange,CA
Summary
Highly skilled and enthusiastic professional with more than 9 years of experience managing operations in client-centric environment. Successfully oversee human resources, recruiting, scheduling, billing, insurance authorizations, and clinical client services. Develop and lead productive and efficient office and clinical staff. Contribute to high-volume medically necessary behavioral practices by providing exceptional internal and client support.
Overview
9
9
years of professional experience
Work History
Vice President of Clinical Services
Autism Spectrum Interventions
Fullerton, CA
08.2012 - Current
- Provide direction and oversight for operational processes and projects within clinical and administrative practices, with a focus on maximizing client access to services and increasing revenue streams, establishment and development of new clinical areas, staff and management development and mentoring
- Responsible for collaboration on and implementation of business plans, staff development, programmatic expansion and accountable for quality of service, expense control, and effective management of capital and human resources
- Direct the overall operations of client services and ensure effective communication and coordination of services
- Implement standardized policies, procedures and processes across clinical and administrative divisions
- Initiate and implement workflow modifications and process improvements across departments (e.g. HR, Recruiting, Scheduling, etc.)
- Lead efforts in promoting and improving workforce excellence and talent management across the organization
- Oversee recruiting, orientation, training, coaching, and mentoring processes in clinical and administrative divisions
- Implement and lead continuous quality improvement processes throughout clinical and administrative divisions
- Develop reviews and revise standard operating policies and procedures and related operation workflows, in collaboration with senior management
- Serve as a resource to clinical and administrative management team for day-to-day personnel issues and administrative problems requiring senior management review, input, and advice
Shift Lead
Peet's Coffee
Corona Del Mar, CA
06.2008 - 07.2012
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
MFT Trainee
Partnerships To Uplift Communities
City of Los Angeles, CA
06.2011 - 06.2012
- Maintained accurate and thoroughly documented notes and client records in accordance with MFT legal and ethical standards.
- Conducted intake and needs assessments to set therapeutic goals and establish professional relationships with clients.
- Delivered counseling services to teens and their families dealing with familial issues, drug addiction, and phase of life issues.
- Collaborated with other mental health professionals to create comprehensive treatment plans.
- Performed group psychotherapy to help clients pinpoint emotions underlying personal and relational conflicts.
- Assisted clients in identifying and implementing adaptive coping skills in lieu of maladaptive behavior
Behavioral Tutor
Autism Interventions And Resources
Laguna Niguel, CA
08.2008 - 08.2010
- Worked under the supervision of the Lead Behavioral Tutor, Supervisor, Scheduler, and Executive Director
- Implemented behavior services at clients' home and within the community
- Implement behavior intervention as taught, advised, and guided by case supervisors
- Collected, recorded, and summarized data on target behaviors
- Maintained updated notebook and record of clients' programs
- Monitored clients' program and progress
- Attended and participated in team and clinic meetings
- Collaborated with parents and other personnel working with clients
- Provided parent education under the supervision of the Supervisor
- Helped to create stimuli for client programs
Education
Master of Arts - Marriage And Family Therapy
Alliant International University
Irvine, CA05.2012
Bachelor of Arts - Sociology
Vanguard University
Costa Mesa, CA12.2007
Skills
- Operations Management
- Conflict and Problem Resolution
- Process Implementation
- Policy and Program Development
- Interdepartmental Functions Coordination
- Verbal and Written Communication
- Critical Thinking
- Service Utilization Improvements
- Project Management
- Operational Records Maintenance
- Employee Recruitment and Hiring
- Performance Monitoring
- Organizational Goal Development
- Multidisciplinary Team Collaboration
Timeline
Vice President of Clinical Services
Autism Spectrum Interventions
08.2012 - Current
MFT Trainee
Partnerships To Uplift Communities
06.2011 - 06.2012
Behavioral Tutor
Autism Interventions And Resources
08.2008 - 08.2010
Shift Lead
Peet's Coffee
06.2008 - 07.2012
Master of Arts - Marriage And Family Therapy
Alliant International University
Bachelor of Arts - Sociology
Vanguard University