Suzanne McDermott

Oversees parish operations including facilities management of 27 buildings, supervision of 20 administrative and facilities staff, Human Resources, capital project management, and process improvements.

Current oversight of the following projects and upgrades:

• Facilities condition assessment for the 8 churches and 27 buildings under the auspices of the parish.
• Technology infrastructure upgrades and consolidation of the phone system, internet, WiFi, fire alarms, and security systems.
• Ended or renegotiated contracts with lease holders.
• Created an online work order system for repair and replace projects.
• Developed an employee annual performance review system.
• Authored an employee policy and procedure manual.
• Consolidated contracts for landscaping and snow removal.
• Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
• Monitored budget and utilized operational resources.

• Ensured the President's house and gardens were outfitted and maintained as a public space and as a private residence. Supervised staff supporting the house.
• Planned and executed logistics related to successful campus events in support of the President and President's Office, including coordinating all events at the President's House, ranging from small, intimate dinners to large-scale receptions. This included coordinating with multiple departments, completing event orders, responding to and accommodating guests' dietary needs, briefing relevant staff, etc.
• Supported the President in his role as host, and ensured event flow and schedule was followed. Welcomed and attended to guest needs as appropriate.
• Coordinated outside vendors for event-related services when needed.
• Managed vendors and vendor contracts in accordance with university policies.
• Provided hospitality for overnight guests and visitors as needed. Supervised day-to-day scheduling of maintenance and housekeeping for a 5600 square foot historic building . Provided any necessary training.
• Exercised aesthetic judgment in line with the president's preferences. Ensured upkeep and presentation of public rooms and guest rooms. Provided for seasonal and event decorations, indoors and out.
• Coordinated with facilities and grounds staff as needed to determine and schedule appropriate upkeep to the house and grounds.
• On-call for urgent issues. Tracked necessary replacement and repair of furnishings and equipment, and coordinated with Facilities and outside vendors as required. Purchased and maintained event and hospitality-related supplies.
• Managed DEI project for the President including bringing in Mental Health First Aid training, expanding DEI vendors base with 25,000.00 in purchasing.

First operations manager hired to support the implementation and opening of Yale's newest residential colleges, Benjamin Franklin and Pauli Murray.

• Early responsibilities included being a key player in the commissioning and opening of the colleges, including, but not limited to, move coordination, procurement of 1.3 million dollars of equipment and furnishings as well as design, bid and delivery of fitness center equipment.
• Worked with the Office of Development on College Dedication and VIP access and tours.
• Responsible for hiring administrative and household staff and student labor.
• Chief of Staff for the Head of College, tasked with managing the financial and administrative operations of a 454 bed residential college, including definition and administration of an operating budget, which includes general appropriations and grant funding.
• Oversight and direction of the colleges' security, budget, events, facilities, and staff. Worked closely with the Budget Office, Student Accessibility Services, Conferences and Events, Dining, Reunions, Procurement, Access Control, Security, Police, Fire and Facilities to ensure the smooth operations of the college and events.
• Responsible for all student programming within the college.

• Supervised support staff for Facilities Capital Finance & Accounting.
• Administration of the administrative & fiscal activities. Invoice approver. Reviewed EMS/P- Card charging.
• Troubleshot systems issues.
• Human resources planning for the unit.
• Maintenance of transactional processing metrics & investigation of expenses.
• Liaison with Yale Shared Services for business area.
• PCS (Facilities Project Management application) maintenance including access & determination of rights.
• Gatekeeper for prioritization list for PCS improvements. Liaison with the IT & business area.
• Produced monthly Capital Project Financial Reporting.
• Successful projects included the automation of invoicing to support movement of support staff to YSS and PCS integration into Workday.
• Captured OSHA and EEOC metric reporting.

• Direct supervision of accounts payable employees.
• Process owner for invoicing process. Facilitated the development of an automated invoicing process, automated the project request process and developed an automated filing system for Facilities Construction Project Management division.
• Created project requests, business case documents, business requirements and scope documents. Performed testing for systems modifications in conjunction with the internal IT department.
• Main proponent of the MS SharePoint design, implementation, training and installation for Facilities Project Management. Served as Central Administrator for Facilities SharePoint site.
• Developed maps and charts using CAD to detail campus construction that would disrupt normal street patterns and academic programs to allow City Traffic flow issues to be resolved as early as possible given the University Capital Construction efforts that are ongoing.
• Conducted training sessions for Facilities Employees on new systems and processes.