Suzanne Melzer
Overview
9
9
years of professional experience
Work History
Office Manager
Spot On Cleaning & Detailing
Bohemia, New York
02.2022 - 08.2025
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints through effective communication and problem-solving.
- Conducted workflow analysis, space design or cost comparison analysis.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Maintained positive working relationship with fellow staff and management.
- Participated in team meetings to discuss strategies for improving customer experience.
- Created and managed filing systems for easy access to records and documents.
- Processed incoming mail, sorted items into appropriate categories, and distributed accordingly.
- Developed and implemented organizational systems to streamline workflow processes.
- Analyzed data from past events to identify areas for improvement.
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
- Submitted reports to and reviewed reports with supervisor.
- Maintained inventory of cleaning supplies and equipment for efficient service delivery.
- Assisted in training new staff on company protocols and procedures.
- Organized office files and documentation to support administrative tasks.
- Handled customer inquiries and resolved issues to enhance client satisfaction.
- Implemented office policies to improve workflow and communication among staff.
- Collaborated with team members to streamline service processes and operations.
- Maintained filing system for records, correspondence and other documents.
- Managed office inventory and placed new supply orders.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Developed and implemented office policies and procedures.
- Provided training to new hires on office policies and procedures.
Customer Support Specialist
The Home Depot Store Support Center
Bay Shore, New York
02.2024 - 06.2024
- Assisted customers with product inquiries and service requests.
- Provided accurate information on store policies and procedures.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained knowledge of current promotions and product offerings.
- Collaborated with team members to enhance customer service strategies.
- Documented customer interactions using internal support systems.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Audited customer account information to identify issues and develop solutions.
Barista
Starbucks
Levittown, NY
01.2017 - 07.2019
- Prepared and served high-quality beverages to customers efficiently.
- Maintained cleanliness and organization of the coffee bar area.
- Assisted in training new baristas on standard operating procedures.
- Managed inventory levels and restocked supplies as needed.
- Operated espresso machines and brewing equipment effectively.
- Engaged customers with friendly service and product knowledge.
Education
Some College (No Degree) - Human Resources Management
James Madison University
Harrisonburg, VASkills
- Office management
- Customer support
- Workflow analysis
- Document management
- Customer relationship management
- Inventory control
- Team leadership
- Process improvement
- Data analysis
- Reporting and documentation
- Problem solving
- Training and development
- Time management
- Training and coaching
- Staff hiring
- Scheduling coordination
- Office administration
- Employee supervision
- Payroll processing
- Employee training
- Scheduling
- Mail handling
- Data entry
- Organizational skills
- Workflow optimization
- Customer service
- Database administration
- Administrative support
Timeline
Customer Support Specialist
The Home Depot Store Support Center
02.2024 - 06.2024
Office Manager
Spot On Cleaning & Detailing
02.2022 - 08.2025
Barista
Starbucks
01.2017 - 07.2019
Some College (No Degree) - Human Resources Management
James Madison University