Suzanne Mercier Ramirez
Optum/Prohealthcare Assoc
Glen Head,NY
29
years of professional experience
Compassionate Medical Assistant with expertise in HIPAA compliance, patient scheduling, and clinical documentation. Proven ability to enhance patient care and operational efficiency through process improvements.
Work History
Medical Assistant
28 Years 6 Months- Coordinated scheduling for patient appointments, optimizing clinic workflow and minimizing wait times.
- Maintained electronic health records with attention to detail, supporting compliance with regulatory standards.
- Educated patients on healthcare procedures and preventive care, enhancing patient understanding and engagement.
- Assisted in patient intake and registration processes, ensuring accuracy of information collected.
- Conducted routine laboratory tests and prepared specimens for analysis, ensuring timely results for physicians.
- Trained new medical assistants on office protocols and patient care practices, fostering team development.
- Implemented process improvements in patient flow management, contributing to overall operational efficiency of the clinic.
- Led initiatives to enhance communication between clinical staff and patients, improving satisfaction scores significantly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
High School Diploma
Skills
Direct patient care
Patient assessments
Vital signs assessment
Laboratory specimen collection
Laboratory specimen collection
Specimen processing
Clinical documentation
EMR / EHR
Electronic health records
EMR management
Patient scheduling
Data entry
HIPAA compliance
Team collaboration
Inventory management
Medical supply inventory
Procedure assistance
Medical terminology knowledge
Specimen collection and processing
Medical equipment operation
Reliable transportation
Valid [state] driver's license
Adaptable
Patient care
Empathetic care
Compassionate
Professional ethics
Customer service
Inventory management
Medical equipment operation
Timeline
Medical Assistant
Optum/Prohealthcare Assoc
01.1998 - CurrentRead More
Manhasset High School
High School Diploma
Read More