SUZANNE MURRAY
Evans,GA
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths, and technical abilities. Competent in utilizing problem-solving, interpersonal skills, and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Nurse Manager, SCI 1GE
Charlie Norwood Veterans Medical Center
02.2023 - Current
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Integrated evidence-based nursing into practice environment for over 40 nurses and health techs.
- Through education, team management and leadership development, resulting in promotion of employees into increased levels of responsibility.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Conducted routine facility inspections identifying areas needing improvement and monitored and inspected staff process to eliminate hazards posed to staff and residents for continued compliance with associated regulations.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Established and continuously optimized unit schedules and individual work assignments.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Verified facility remained up-to-date and compliant with laws and regulations.
Charge Nurse, Cardiac/Cardiac Stepdown Registered Nurse
Eisenhower Army Medical Center
03.2020 - 02.2023
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Worked with patients diagnosed with chronic obstructive pulmonary disease (COPD), asthma, congestive heart failure (CHF), cerebrovascular accidents (CVA), diabetes or sepsis to asses needs and determine best options for care.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
Clinical Nurse, Cardiac/ Stepdown Unit
Madigan Army Medical Center, MAMC
10.2015 - 02.2020
- Collaborated with multidisciplinary team to evaluate patient data and determine patient care plans
- Responded to patient emergencies to provide prompt and correct intervention
- Educated patients and families to increase understanding of condition and best ways to manage including side effects from medications and provided in-depth education to patients on diabetes, asthma, cancer, and heart diseases.
- Monitored patients, evaluated results, progress and recommended further courses of treatment and follow ups to quickly improve patient outcomes.
- Served as a clinical resource to staff, patients and families.
Clinical Nurse, Cardiac/Cardiac Stepdown Registered Nurse
Dewight Eisenhower Army Medical Center
07.2014 - 08.2015
- Responded to patient emergencies and identified clinical risks and took appropriate preventative actions to provide prompt and correct intervention
- Utilized evidence -based practice to assess administered medications and treatments to manage patient's condition
- Facilitated and created educational materials for staff, patients, and family education to increase understanding of condition and best ways to manage.
- Implemented and monitored infection control protocols
- Evaluated patient progress, assessed outcomes and provided follow-up care
- Provided wound care to promote healing and prevent infection.
- Participated in quality improvement initiatives to improve patient care outcomes.
Nurse Case Manager/HEDIS Registered Nurse Quality Analyst
Heidelberg Army Medical Center
01.2013 - 05.2013
- Communicated with external data sources through newsletter articles, member education, outreach interventions and provider education to measure identified outcomes.
- Collected, summarized and trended provider performance data to identify and strategize opportunities for provider improvement.
- Trained providers and staff on HEDIS measures
- Partnered with physicians and staff to explore new ways to encourage member clinical participation in wellness and education
- Analyzed electronic health records to identify areas for care improvement
- Collaborated with stakeholders to drive communication and coordination of health informatics activities and promote accountability.
- Led, facilitated and attended focus groups and meetings to strategize workflow issues.
- Integrated decision support, clinical pathways and best practices into health information technology to enhance delivery of care and workflows.
Clinical Team Leader/telehealth Coordinator, FPC
Heidelberg Army Medical Center
10.2010 - 01.2013
- Fostered staff development and competency through supervision, coaching, trainings and team meetings.
- Produced therapeutic interventions and documentation to meet regulatory standards and contractual requirements.
- Assisted clients with symptom and issue reduction for issues such as depression, stress management and emotional dysregulation.
- Collaborated with other healthcare professionals to develop comprehensive care plans.
- Assessed patient history to identify concerning symptoms, diagnose concerns and develop tailored treatment plans.
- Scheduled tests and procedures for patients needing additional or specialized care.
- Assisted physicians with completing medical procedures and treatments.
- Prepared laboratory specimens for testing, obtained results and notified patients of findings.
Clinical Nurse/ Med-surg RN
Forrest General Hospital
10.2008 - 05.2010
- Started intravenous fluids, administered medications, and documented patient charts by recording food and fluid output and intake.
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
- Performed wound care, dressing changes and NG tube placement to maintain stable patient conditions.
- Performed nursing assessments and developed patient-specific treatment plans to deliver comprehensive care.
- Managed caseload 6 patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
- Educated patients and families on disease diagnosis, prognosis and post-operative care.
Education
Bachelor of Science - Nursing
Southwestern Oklahoma State University
Weatherford, OK05.2022
Skills
- Staff Train, Management and Development
- Case Management
- Multidisciplinary Care Coordination for Outcome improvement
- Conflict Management
- Data Gathering
- Seasoned in Medical Clinical Process including Emergency response, Medication Management and Progressive Care Unit
Accomplishments
- Received Department of the Army Civilian Service Achievement Medal
- Elected to Who's Who Among Students in American Junior Colleges
Certification
- PCCN
- Wound Management Fundamentals Course from University of Washington
Languages
Korean
Native or Bilingual
Timeline
Assistant Nurse Manager, SCI 1GE
Charlie Norwood Veterans Medical Center
02.2023 - Current
Charge Nurse, Cardiac/Cardiac Stepdown Registered Nurse
Eisenhower Army Medical Center
03.2020 - 02.2023
Clinical Nurse, Cardiac/ Stepdown Unit
Madigan Army Medical Center, MAMC
10.2015 - 02.2020
Clinical Nurse, Cardiac/Cardiac Stepdown Registered Nurse
Dewight Eisenhower Army Medical Center
07.2014 - 08.2015
Nurse Case Manager/HEDIS Registered Nurse Quality Analyst
Heidelberg Army Medical Center
01.2013 - 05.2013
Clinical Team Leader/telehealth Coordinator, FPC
Heidelberg Army Medical Center
10.2010 - 01.2013
Clinical Nurse/ Med-surg RN
Forrest General Hospital
10.2008 - 05.2010
Bachelor of Science - Nursing
Southwestern Oklahoma State University
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