Suzanne Murray
Beverly,MA
Summary
Professional Experience
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
27
27
years of professional experience
Work History
Patient Care Coordinator
OptionCare Bioscripts Healthcare
Dublin, OH
11.2024 - Current
- Managed patient records using electronic health record systems.
- Provided support to patients navigating insurance and billing inquiries.
- Collaborated with healthcare teams to ensure quality patient care.
- Communicated effectively with patients regarding their care options.
- Provided administrative support for patient care staff.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Processed patient intake information and updated medical records prior to treatment.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
Patent Care Coordinator
Coram CVS Health Corp
08.2017 - 01.2025
- Perform intake of new patient referrals
- Data Entry for new referral patients to EPIC
- Knowledgeable of TPN process & Medicare guidelines
- Initiate call with new patients to welcome on service with Coram
- Discuss benefits coverage & any applicable patient responsibility
- Provide credit card transactions for self-pay clients
- Obtain signatures for admission forms via Adobe including the Medicare ABN
- Document communication with patients
- ICD 10 Diagnosis Coding
Intake Manager
Boston Home Infusion, A PromptCare Company
05.2001 - 05.2017
- Supervised and directed staff of Central Intake Coordinators
- Perform intake of new patient referrals
- Received and process new referral thru Allscripts and Curaspan
- Verify insurance coverage and notify patients & liaisons
- Data entry of patient demographics & diagnosis coding
- Obtain initial authorizations along with extensions
- Provide credit card transactions for self pay clients
- Execute annual performance reviews for staff
- Excellent communication with patients and referral sources
- Provided additional support when needed
Intake Referral Coordinator
Dedham Health & Athletic Complex Physical Therapy
Dedham, USA
05.2000 - 02.2001
- Register and check patients in (daily minimum of 100+ patients)
- Verify initial insurances including Workmen’s Compensation & commercial insurances for new patients on Physical Therapy benefits
- Obtain Physical Therapy authorizations for all insurances & aged claim’s
- Provides clerical support: answering phones, prepare correspondence, and filing
- Maintain timely tracking on re-authorizations
Emergency Department Physician Billing
Milton Hospital/ BI Deaconess Medical
Milton, USA
08.1999 - 05.2000
- Responsible for all aspects of billing for Emergency Department including filing
- ICD-9 coding and CPT coding
- Posting of daily deposits
- Charge entry of daily patient visits
- Resolve customer billing issues
- Electronic billing and claim submission
- Reconcile monthly closings for physician billing department
Education
Business Administration
Emmanuel College
01.1994
Retail Merchandising
Chamberlayne Junior College
01.1988
Medical Coding
Northeastern University
Skills
- Medicare & Medicaid Insurance
- Commercial Insurances
- ICD-10 coding
- Windows 360
- Medical Terminology
- EPIC System
Timeline
Patient Care Coordinator
OptionCare Bioscripts Healthcare
11.2024 - Current
Patent Care Coordinator
Coram CVS Health Corp
08.2017 - 01.2025
Intake Manager
Boston Home Infusion, A PromptCare Company
05.2001 - 05.2017
Intake Referral Coordinator
Dedham Health & Athletic Complex Physical Therapy
05.2000 - 02.2001
Emergency Department Physician Billing
Milton Hospital/ BI Deaconess Medical
08.1999 - 05.2000
Business Administration
Emmanuel College
Retail Merchandising
Chamberlayne Junior College
Medical Coding
Northeastern University