Suzanne O'Connell
Baldwin,,WI
Summary
Dedicated and highly organized individual with experience in project management, team leadership, and customer relations. Enjoys learning new skills and contributing to the overall success of the company. Proven track record of exceeding goals, including those set by the organization and myself
Overview
21
21
years of professional experience
Work History
Quotations Triage Lead-Supervisor
Refrigerated Solutions Group
Hudson, WI
10.2013 - Current
- Started with the company as a Quotations Specialist, promoted to Team Leader in 2018, promoted to Supervisor in 2021. Transitioned to Triage Lead-Supervisor in 2025
- Supervise and provide ongoing training for a team of nine full time Quotations Specialists
- Distribute incoming requests using a structured, priority-based system to balance the team workload and meet the customer's expectations for on time delivery
- Create accurate quotations for walk in boxes and corresponding refrigeration systems with a focus on meeting the company's goal of 95% on time delivery
- Consistently improve upon daily processes to enhance efficiency and accuracy
- Coordinate and manage team resources to optimize workflow
- Utilize problem solving skills to ensure customer satisfaction
- Develop and provide training sessions for both internal and external associates
Sales and Inventory Specialist
JR Ranch Equipment, Inc
Hudson, WI
10.2008 - 09.2013
- Contributed to the company's profit level through the sale of new and used restaurant equipment
- Created informative and accurate product listings on websites such as Ebay and Craigslist
- Provided knowledgeable and professional customer service
- Established an accurate inventory system through Quickbooks
- Performed an annual inventory count as well as maintain proper product levels throughout the year
- Organized the shipment of our products through UPS Worldship, Freightquote, and Unishippers
Sales Manager
Storables
Edina, MN
08.2005 - 10.2008
- Ensured excellent customer service through scheduling and thorough skill training
- Developed and implemented changes to daily operations to ensure maximum productivity, efficiency, and carefully controlled inventory levels
- Managed and trained an employee base of 40 people in all aspects of retail sales, product information, and facility organization
- Maintained appropriate inventory levels with accurate ordering
- Maintained visually pleasing and structured merchandising displays
- Created training scripts for all aspects of product information and merchandising to ensure all employees are true “organizing experts” as the Training Coordinator
Education
Bachelor of Science - Hospitality and Tourism Management
University of Wisconsin-Stout
Menomonie, WICertificate - Project Management
Saint Paul College
St. Paul, MNSkills
- Proficient in Microsoft Office, including Word, Excel, and Outlook
- Strong organizational and project management skills
- Qualified to handle multiple tasks/projects simultaneously
- Training and mentoring team members
- Attention to detail with focus on reducing errors
- Initiating process improvements
- Able to key 60 words per minute
Timeline
Quotations Triage Lead-Supervisor
Refrigerated Solutions Group
10.2013 - Current
Sales and Inventory Specialist
JR Ranch Equipment, Inc
10.2008 - 09.2013
Sales Manager
Storables
08.2005 - 10.2008
Bachelor of Science - Hospitality and Tourism Management
University of Wisconsin-Stout
Certificate - Project Management
Saint Paul College