Suzanne Osterberg
Denver,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
I enjoy working with fellow employees and the public. I believe in team work, maintain ethics of the company policies and procedures.
Work History
Unarmed Security Guard
Securitas Security Services USA
Denver, CO
12.2023 - Current
- Patrolled assigned areas to detect suspicious activity and prevented unauthorized access.
- Monitored CCTV cameras, reported incidents, and responded to alarms or emergency situations.
- Conducted daily security checks of the premises, equipment, and vehicles.
- Performed foot patrols around the property to ensure safety and security of personnel and visitors.
- Enforced rules and regulations within the facility while maintaining a professional demeanor.
- Identified potential threats or hazards onsite and took appropriate action to address them in a timely manner.
- Observed all entrances for any signs of criminal activities or trespassers.
- Assisted with crowd control at events by monitoring entrance and exit points and ensuring compliance with safety regulations.
- Investigated disturbances, theft, vandalism, accidents, medical emergencies, fires. on site as needed.
- Provided assistance to law enforcement officers during investigations as necessary.
- Maintained accurate records of daily occurrences including shift logs and incident reports.
- Communicated effectively with customers in order to provide excellent customer service experience.
- Responded promptly to inquiries from staff members regarding security issues or concerns.
- Addressed customer complaints in a polite and professional manner while adhering to company policies and procedures.
- Prepared detailed incident reports when required for review by management team members.
- Inspected buildings prior to opening hours in order to identify risks or potential hazards.
- Verified identification documents presented by individuals entering the facility as part of routine security procedures.
- Coordinated closely with other departments within the organization as needed for various tasks.
- Patrolled large commercial facility on irregular schedule to look for suspicious activities.
- Communicated with supervisors regarding unusual activity or issues observed among inmates.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Identified suspicious activity to determine appropriate response.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Searched bags manually to identify prohibited items and contraband.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
Education
High School Diploma -
08-1984
Skills
- Emergency Response
- Facility Security
- Interior and exterior patrols
- Rules and regulations enforcement
- Front of the house management in hospitality and retail business
- Weekly scheduling for 80 employees
- Hiring mgmr for both the hospitality and retail industry
- Coordinate and executed large events (ie weddings, graduations, award ceremonies, etc)
Timeline
Unarmed Security Guard - Securitas Security Services USA
12.2023 - Current
Fairview High School - High School Diploma,