Suzanne Parkinson
Clerk / Tax Examiner
Ogden,UT
Overview
49
49
years of professional experience
Work History
Cashier
Sportsman's Warehouse
09.2018 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Clerk Manager
Internal Revenue Service, IRS
01.2012 - 01.2013
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming requests for work and professionally directing documents to appropriate personnel and departments.
Campground Host
American Land and Leisure
03.2017 - 09.2017
- Enhanced campground cleanliness by regularly inspecting sites and addressing maintenance issues.
- Adhered to strict environmental guidelines when performing maintenance tasks, protecting natural habitats within the campground area.
- Provided accurate information regarding local attractions, assisting campers in making informed decisions about their visit.
- Educated campers on campground rules and regulations, promoting adherence to policies for the benefit of all guests.
- Maintained a safe environment for campers through regular safety checks and hazard assessments.
- Maximized visitor enjoyment by offering recommendations on suitable camping spots based on individual preferences and needs.
- Boosted visitor satisfaction by providing prompt assistance and resolving concerns efficiently.
- Improved camper check-in experience with an organized reservation system and friendly customer service.
- Increased repeat visits by consistently delivering exceptional service and fostering a welcoming atmosphere.
- Addressed emergency situations promptly, coordinating with relevant authorities when necessary for guest safety.
- Collaborated with fellow hosts on various tasks, ensuring smooth operations throughout the camping season.
Lead Tax Examiner
Internal Revenue Service, IRS
01.1991 - 01.2016
- Assisted in developing internal policies related to the examination process, promoting consistency across teams while adhering to IRS guidelines.
- Contributed to team-wide discussions on best practices for handling unique or challenging cases, leveraging personal expertise in complex situations.
- Provided constructive feedback on colleagues'' work when appropriate, helping improve overall quality of examinations conducted by the team.
- Maintained a strong understanding of changing tax codes and legislation, ensuring accurate application during examinations.
- Managed workload effectively through prioritization of tasks based on urgency, complexity, and deadline requirements.
- Collaborated with other departments to resolve taxpayer disputes and issues, ensuring timely resolution and customer satisfaction.
- Facilitated smooth communication between taxpayers and the IRS by addressing inquiries professionally and providing clear explanations regarding examination results.
- Improved team performance by providing ongoing training and guidance to junior tax examiners.
- Mentored new hires as they acclimated to their roles within the team, fostering a supportive work environment conducive to growth and learning.
- Participated in professional development opportunities to stay updated on industry trends and advancements, applying new knowledge to daily work for improved performance.
- Developed customized tools for tracking case progress, facilitating efficient communication within the team and improving overall productivity.
- Demonstrated exceptional attention to detail in reviewing tax-related documents, ensuring the accurate calculation of liabilities and credits.
- Communicated complex tax issues and terminology with others by explaining in easily-understood terms.
Tax Examiner
Internal Revenue Service, IRS
01.1990 - 01.1997
- Ensured timely processing of returns through efficient workload management and attention to detail.
- Communicated with taxpayers in writing and by telephone.
- Collaborated with team members to enhance overall efficiency and effectiveness within the department.
- Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
General Clerk
Internal Revenue Service, IRS
01.1970 - 01.1994
- Supported team members with various batching and sorting document tasks, contributing to a well-functioning environment.
- Managing time to meet processing deadlines.
- Ensured confidentiality of sensitive information by adhering to IRS policies regarding document handling procedures and data protection protocols.
Education
High School Diploma -
Ben Lomond High School
Ogden, Ut05.1969
Skills
- Reliability and punctuality
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Organization skills
- Customer service excellence
- Building customer relations
- Written and verbal communication skills
- Inventory management
- Staff Training
- Returns processing
- Reports and documents
- Proficient in [Software]
- Account discrepancies
- Recordkeeping and documentation
Timeline
Cashier
Sportsman's Warehouse
09.2018 - 03.2019
Campground Host
American Land and Leisure
03.2017 - 09.2017
Clerk Manager
Internal Revenue Service, IRS
01.2012 - 01.2013
Lead Tax Examiner
Internal Revenue Service, IRS
01.1991 - 01.2016
Tax Examiner
Internal Revenue Service, IRS
01.1990 - 01.1997
General Clerk
Internal Revenue Service, IRS
01.1970 - 01.1994
High School Diploma -
Ben Lomond High School
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