SUZANNE ROBBINS
South Jordan,UT
Summary
Luxury brand leader with extensive experience in driving customer engagement and retailer partnerships. Successfully facilitated customer recognition programs and developed training initiatives that enhanced product knowledge and brand representation, resulting in improved sales growth and customer satisfaction.
Overview
35
35
years of professional experience
Work History
Director, Sales & Customer Programs
MAGGIE SOTTERO DESIGNS
10.2001 - Current
- Collaborated with senior leadership to enhance retailer engagement, customer programs, product education, and brand initiatives for global premium consumer brand.
- Facilitated customer recognition programs to increase engagement and loyalty, driving commercial performance.
- Developed retailer training webinars, presentations, and education programs, enhancing product knowledge and brand representation.
- Worked with sales, inventory, and product teams to align market demand with business objectives.
- Reviewed sales performance and partner feedback to inform inventory planning and optimize product decisions.
Sales Manager
TARA JEWELS
01.1998 - 10.2001
- Expanded retail relationships, representing collections at national trade shows to increase market presence and engagement.
- Managed wholesale partnerships for Jessica McClintock licensed jewelry collections, enhancing brand visibility and distribution.
- Provided retailer and market insights to support product development and merchandising decisions, aligning offerings with market demand.
Customer Service Manager
MCI WORLDCOM
01.1995 - 01.1998
- Managed customer service team to enhance client satisfaction and retention.
- Led customer experience operations to enhance service excellence and foster team collaboration.
- Analyzed performance data to elevate customer satisfaction and optimize operational processes.
Inside Sales Representative
JESSICA MCCLINTOCK
01.1992 - 01.1995
- Engaged customers through phone and email to promote product offerings.
- Developed strong relationships with clients to enhance sales opportunities.
- Supported national retail accounts and delivered premium product presentations to enhance client engagement.
- Developed expertise in wholesale sales and strengthened retailer relationships through effective brand storytelling.
- Managed customer inquiries and provided timely solutions to issues.
Education
Fashion Design & Merchandising
Fashion Careers of California
CUST
DIRECTOR OF SALES AND CUSTOMER PROGRAMS | LUXURY CONSUMER BRANDS
EXECUTIVE IMPACT
- 30+ Years Luxury Brand Leadership
- 25% Improvement in Trade Show Closing Rates
- 30% Sales Growth Through Dealer Development
- Global Retailer Education & Partner Engagement Experience
LUXURY BRAND LEADERSHIP
- Customer Experience Strategy
- Dealer & Showroom Networks
- Retail Partnership Development
- Product Education & Training
- Product Launch Support
- Brand Storytelling
- Luxury Consumer Engagement
- Cross-Functional Leadership
- Inventory & Demand Insights
- Presentation & Facilitation
- Project & Budget Management
Timeline
Director, Sales & Customer Programs
MAGGIE SOTTERO DESIGNS
10.2001 - Current
Sales Manager
TARA JEWELS
01.1998 - 10.2001
Customer Service Manager
MCI WORLDCOM
01.1995 - 01.1998
Inside Sales Representative
JESSICA MCCLINTOCK
01.1992 - 01.1995
Fashion Design & Merchandising
Fashion Careers of California