Suzanne Roma

Helping customers with any questions they might have. Assisting customers with scheduling appointments. Assisting customers with payments on their accounts. Setting up new accounts, accounts receivable, and billing.

• Answered customer inquiries and provided accurate information regarding products and services.
• Developed strong relationships with customers by providing personalized assistance and support.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Setting up new accounts
• Accounts receivable
• Billing
• Assisted with customer requests and answered questions to improve satisfaction.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Set up new accounts.
• Assisted in billing
• Assisted in accounts receivable
• Assisted customers with delivery needs.
• Developed strong customer relationships to encourage repeat business.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Terminated accounts as needed

• Was responsible for the safety of children during their free periods at school.
• Assisted with extra help when injured or unable complete tasks for themselves.
• Kept the children calm during drills or passing time.
• Supervised their social skills and assisted where needed.
• Made sure play equipment was safe and rules were followed.

• Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
• Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
• Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
• Answered incoming calls to assist customers with their needs.
• Successfully handled month end tasks.
• Calculated customer budgets to individualized accounts.