Suzanne Sellers

• Updated client documentation for accurate, compliant and current records.
• Interviewed clients, and family members, to assess situations, limitations and issues and implement services to address needs.
• Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
• Educated clients on available community resources, connecting them with essential services such as housing assistance, financial aid, & healthcare providers.

• Managed caseload efficiently, prioritizing tasks and maintaining timely communication with clients, colleagues, and supervisors.
• Offered community resource guidance to clients to meet family needs for assistance.
• Consulted with other professionals to gain insight and advice and build strong network within organization.
• Conducted outreach to local referral sources to build strong partnerships for supportive services.

Created Child Profiles by conducting interviews and researching the child's history.

Prepared children emotionally and intellectually to transition to their permanent placements. This entailed working with the children for ten sessions to explore and process their past, present and futures through participation in creative projects.

Evaluated and adapted a parental stress program to measure changes in the stress levels of foster parents and ensure appropriate supports are provided prior to the foster parents experiencing burn-out.

• Collaborated and coordinated with other federal agencies to conduct foreign-counter intelligence and criminal investigations.
• Developed presentation and training materials to educate colleagues regarding changes in Bureau policies.
• Conducted thorough investigations for successful case resolutions and improved public safety.
• Interviewed witnesses and suspects.
• Employed strong interpersonal skills when liaising with various stakeholders including victims'' families or witnesses; successfully built rapport that aided investigations and case resolutions.
• Applied critical thinking skills to analyze complex scenarios, identifying patterns and connections pertinent to case objectives.
• Managed sensitive informants with discretion, obtaining vital information while maintaining source confidentiality.
• Trained junior agents in specialized skills, fostering professional growth and increased work quality.
• Prepared reports, kept investigation records, and maintained all case-related paperwork.