Suzanne Skinner
St. George,UT
Summary
I am a hardworking, self-motivated candidate with over 20 years of professional office experience. I’m a gifted multi-tasker that can provide excellent customer service & sales in any organization and have a great attention to detail. I have great interpersonal skills and work well within a team environment or independently.
Overview
10
10
years of professional experience
Work History
Legal Transcriptionist
Cache County Sheriff's Office
09.2022 - Current
- Enhanced document accuracy by transcribing legal proceedings, testimonies, and law enforcement reports with strict attention to detail.
- Maintained client confidentiality by adhering to legal and ethical guidelines in handling sensitive information.
- Improved transcript quality by proofreading and editing documents for grammar, punctuation, and formatting consistency.
- Streamlined transcription processes by utilizing specialized software tools for increased efficiency and productivity.
- Typing reports displaying accuracy, consistency, proficiency, and clarity.
Front Desk Receptionist
Malouf
07.2018 - 08.2022
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs including VIP scheduling, coordinating hotel accommodations and created welcome screens & gift bags.
Optician
Eye Care For You
05.2014 - 07.2018
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
- Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Receptionist
Belnap Orthodontics
06.2014 - 06.2017
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Confirmed appointments, communicated with clients, and updated client records.
Education
General Studies -
Bridgerland Applied Technology College
Logan, UT06.1998
High School Diploma -
Bear Lake High School
Montpelier, ID06.1997
Skills
- Interpersonal skills
- Strong communication
- Accuracy and attention
- Multitasking abilities
- Time management
Timeline
Legal Transcriptionist
Cache County Sheriff's Office
09.2022 - Current
Front Desk Receptionist
Malouf
07.2018 - 08.2022
Receptionist
Belnap Orthodontics
06.2014 - 06.2017
Optician
Eye Care For You
05.2014 - 07.2018
General Studies -
Bridgerland Applied Technology College
High School Diploma -
Bear Lake High School
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