Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Suzanne Smith

Summary

Dynamic professional with a proven track record at eBay Inc., excelling in customer engagement and analytical problem-solving. Streamlined shipping processes, enhancing delivery efficiency and boosting customer satisfaction. Known for effective team collaboration and maintaining an approachable demeanor, fostering strong client relationships and driving repeat business.

Overview

12
12
years of professional experience

Work History

E-Commerce Online Clothing Boutique

Poshmark
09.2021 - 03.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.

Online Reseller

EBay Inc
02.2020 - 03.2025
  • Streamlined shipping processes by implementing cost-effective methods for order fulfillment, reducing delivery times and improving customer satisfaction ratings.
  • Negotiated favorable purchasing terms with suppliers, reducing overall costs and increasing profit margins on resold merchandise.
  • Enhanced product descriptions with well-researched content and visually appealing photos, capturing buyer attention and improving conversion rates.
  • Managed financial records accurately by maintaining detailed spreadsheets of sales transactions, expenses, and profits for business reporting purposes.
  • Established positive relationships with clients through exceptional customer service skills, leading to repeat business and referrals.
  • Maintained organized storage facilities for physical inventory items, ensuring easy access for quick order fulfillment while minimizing damages or loss of goods.
  • Analyzed market trends to identify high-demand products, strategically adjusting product offerings to maximize revenue potential.

Delivery Driver

DoorDash
01.2019 - 01.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Private Home Health Care Provider/Assistant

Private Client
03.2013 - 01.2022
  • Medication reminder to client
  • Maintained detailed records of patient progress, reporting any changes in condition to healthcare professionals as needed.
  • Promoted mental stimulation through engaging conversations or recreational activities tailored to individual interests such as puzzles or reading materials.
  • Assisted clients in maintaining their independence by offering support with daily activities such as bathing, dressing, and grooming.
  • Ensured client safety, regularly monitoring their living environment and making necessary adjustments to prevent accidents or falls.
  • Developed strong rapport with patients and families, fostering an atmosphere of trust and open communication.
  • Recognized changes in patients' behavior or conditions that might require medical attention, intervening promptly to address concerns and prevent complications.

Education

Chamberlain High
Tampa, FL

Certificate - Medical Coding

Ultimate Medical Academy
Clearwater, FL

Skills

  • Approachable demeanor
  • Customer engagement
  • Effective team collaboration
  • Analytical problem-solving

Accomplishments

    Poshmark Ambassador 2 Status

Interests

  • Digital Art and Animation
  • Artificial Intelligence (AI) and Machine Learning
  • Augmented Reality (AR) Development

Timeline

E-Commerce Online Clothing Boutique

Poshmark
09.2021 - 03.2025

Online Reseller

EBay Inc
02.2020 - 03.2025

Delivery Driver

DoorDash
01.2019 - 01.2024

Private Home Health Care Provider/Assistant

Private Client
03.2013 - 01.2022

Chamberlain High

Certificate - Medical Coding

Ultimate Medical Academy

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Suzanne Smith